Job summary
- Main area
- Dermatology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 18 hours per week
- Job ref
- 387-M0923-CCC
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- A520 Bristol Royal Infirmary
- Town
- BRISTOL
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 28/09/2026 23:59
Employer heading
Outpatient clinic Coordinator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
Dermatology is one of the largest specialities within our Trust and the admin team are responsible for routine, urgent skin cancer and day case surgery patients.
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
To monitor, manage and validate active and backlog waiting list data for the Dermatology Department.
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders. Implement the patient access policy and investigate patients who do not attend (DNA) their appointment and follow up and investigate rejected triage requests .
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
We strongly encourage applicants to contact the Dermatology Department Management on debra.johnson@uhbw.nhs.uk to find out more about the role prior to interview to gain a more in depth understanding of the job.
Main duties of the job
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The post holder will have a pivotal role in enabling the Trust and individual Dermatology Teams to deliver a high standard of care and communication throughout the pathway. Effective tracking of the pathways will also facilitate the Trust in achieving National Dermatology Waiting Times Standards and other appropriate standards.
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Your role will involve working closely with clinicians, administrative staff and managers to ensure that weekly meetings are held in an effective way, and making sure outcomes are noted and acted upon. Always keeping records complete and up to date using a range of tools is a core task.
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Enthusiasm, commitment and flexibility are required for this role along with good customer service and excellent organisational and communication skills. Ability to work under pressure in a fast-paced environment with excellent attention to detail is essential.
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The post holder will have responsibility for the organisation, delivery, and recording outcomes of the weekly multi-disciplinary team meeting(s) and follow up decisions taken.
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The post holder is responsible for ensuring accurate information is electronically stored in a timely and coordinated manner.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable criteria
- Working knowledge of outpatient policies and procedures
Knowledge and Experience
Essential criteria
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable criteria
- Previous NHS experience
- Experience of using a Patient Administration System
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Debra Johnson
- Job title
- asm
- Email address
- [email protected]
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