Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Surgery
Gradd
Band 3
Contract
Parhaol: Requirement to work all BEH Reception Desks and Hub Desk (Galleries Shopping Centre)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
387-S8188-CCC
Cyflogwr
Bristol NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Bristol Eye Hospital
Tref
BRISTOL
Cyflog
£25,760 - £27,476 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
28/09/2026 23:59

Teitl cyflogwr

Bristol NHS Foundation Trust logo

Lead Receptionist

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Trosolwg o'r swydd

We are looking for a dynamic leader for our Reception Team who can work flexibly over many Reception areas. 

The Reception Team Leader will be responsible for the day-to-day supervision and coordination of reception services within the Bristol Eye Hospital. The post holder will  supports delivery of a high-quality patient reception and appointment service and will lead reception staff to ensure efficient patient flow and excellent customer care. 

Prif ddyletswyddau'r swydd

·         Provide day-to-day support and guidance to reception staff, making day to day decision to ensure an efficient and effective reception service. 

·         Liaise with clinical and administrative teams to support patient flow and clinic operations.

·         Assist in training and supporting new members of the reception team.

·         Escalate complex issues, complaints or service concerns appropriately.                       

·         Support the organisation of staff rotas, annual leave and training arrangements. 

 

 

 

 

 

    

 

 

 

 

 

 

 

Gweithio i'n sefydliad

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.  

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.  

 Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Manyleb y person

Education and qualifications

Meini prawf hanfodol
  • GCSE English and Maths or equivalent

Knowledge, skills and abilities

Meini prawf hanfodol
  • Excellent communication and organisational skills
  • Ability to supervise and motivate staff

Experience

Meini prawf hanfodol
  • Reception/customer service experience
Meini prawf dymunol
  • NHS experience
  • Experience supervising staff

Bathodynnau ardystio / achredu cyflogwyr

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Sue Brewer
Teitl y swydd
Assistant Performance and Operations Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01173429123
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg