Job vacancy: Team Leader – Centralised Outpatient Services, North Bristol NHS Trust, Bristol

Job summary

Main area: Centralised Outpatient Services
Grade: Band 4
Contract: Permanent
Hours: 37.5 hours per week (Full Time - 9 - 5 - Monday - Friday)
Job ref: 339-CCS4742-CCC-B

Employer: North Bristol NHS Trust
Employer type: NHS
Site: Southmead Hospital
Town: Bristol
Salary: £27,485 - £30,162 per annum (FTE) or pro-rata for part time roles
Salary period: Yearly
Closing: 02/09/2025 23:59

Team Leader – Centralised Outpatient Services

Band 4

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Detailed job description and main responsibilities

The post holder will oversee the daily operations and management of either our Outpatient Booking Team or Contact Centre , ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPI’s associated with the Outpatient services, while effectively leading their team.

Please refer to job description for detailed breakdown of duties.

Previous applicants will not be considered

Person specification

Education/Training

Essential criteria

Commitment to personal development
Good general education including GCSE in Maths or English (or equivalent)

Desirable criteria

Evidence of recent Leadership/Management programme

Work Experience

Essential criteria

Experience of working under pressure and managing workload of a team with competing priorities
Experience of working as part of a team in a multi-disciplinary environment

Desirable criteria

Experience of supervising a team and associated HR management
Experience of working in the NHS or similar organisation

Skills/Abilities/Knowledge

Essential criteria

Evidence of leading meetings and taking appropriate notes
The ability to work under pressure, within a busy environment, prioritise own workload

Desirable criteria

High level skills and understanding in Waiting List Management and Data Validation

Personal Qualities

Essential criteria

Confident and sympathetic when dealing with patients/staff
Personal resilience

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Sarah Walters
Job title: Outpatient Operational Manager
Email address: [email protected]
Telephone number: 01174149899

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Job summary

Employer heading

Team Leader – Centralised Outpatient Services

Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Education/Training

Essential criteria

Desirable criteria

Work Experience

Essential criteria

Desirable criteria

Skills/Abilities/Knowledge

Essential criteria

Desirable criteria

Personal Qualities

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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