Job overview

We are looking for an organised and motivated individual to play a pivotal role within our Research and Development Department.

In this role, you will lead our reception function, offering a warm and professional welcome to patients attending the Clinical Research Centre. You will also provide high‑level administrative support to the Clinical Research Centre Manager, Research Delivery Teams, and Commercial Research Team, ensuring all service requirements and standards are consistently met.

You will contribute to the smooth running of the wider research delivery and commercial trials teams, offering administrative support as required. This may involve working flexibly across multiple research locations within the Southmead site.

The post-holder will be expected to work across both our Clinical Research Centre, and Research & Development office, located in the Learning & Research building, providing reception cover as needed.

We are seeking someone with exceptional organisational and communication skills, strong attention to detail, and the ability to use their own initiative. Self‑motivation and the capacity to work flexibly in a dynamic research environment are essential.

Main duties of the job

In this role, you will:

• Provide high‑quality reception and administrative support to the Clinical Research Centre (CRC) Manager, Digital Transformation Lead, Research Delivery Teams and the Commercial Research Team. You will help ensure the CRC meets corporate standards and fulfils its operational responsibilities.
• Deliver professional reception services, directing queries and escalating issues to the appropriate team members or line manager via email, telephone, Microsoft Teams/digital platforms, or face-to-face communication.
• Manage the day‑to‑day archiving and retrieval of research documentation. This includes accurately logging, packing and dispatching materials to our external document management and storage partner.
• Prioritise your workload effectively to meet deadlines, using your judgement to escalate concerns appropriately and to identify opportunities for improvement or innovation within the role and wider department.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.  We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. 

Research and Development at NBT

Research is vital to improving the health and wellbeing of our communities—both now and for the future.

Our Research & Development Department is made up of around 140 dedicated nurses, midwives, healthcare professionals, administrators and support staff. Together, we support and care for more than 8,000 patients and participants each year.

We are committed to creating an environment where staff feel supported, valued and able to thrive. This dedication has been recognised through the International Investors in People programme, where we are proud to hold Silver accreditation.

If you are looking for a role where no two days are the same, where your ideas and innovations are welcomed, and where your work will contribute to meaningful improvements in community health and wellbeing for years to come, we would be delighted to hear from you.