Job overview

The post-holder will manage appointments and booking activities across the Division of Women’s and Children’s Services, primarily for the Children and Young People’s Gender Service South West (CYP GS), but providing cover for Psychological Health Services and Paediatric Medical Specialties.

Working closely with the Assistant Performance and Operations Manager, the post-holder will contribute to the delivery of efficient services in the Children’s Hospital through their expertise in waiting list management and communication with patients and staff.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.

*Please be aware we may close this advert early due to high volumes of applications - thank you*

Main duties of the job

Communication:

 ·        To support the triaging of referrals by liaising with key clinical staff

·        Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

·        To act as a point of contact for queries from clinical and non-clinical staff

·        Liaise with clinical and non-clinical teams across the division via telephone and email

·        Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

·        Communicate changes to clinics and appointments to patients as instructed, often at short notice 

Patient Care:

 ·        Managing Waiting Lists, ensuring patients are booked in turn according to clinical priority

·        To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner. 

Organising and Planning:

 ·        Implement the policy for patients who do not attend (DNA) their appointment

·        To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager

·        Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.