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Job summary

Main area
Ward Clerk
Grade
Band 2
Contract
Permanent
Hours
Part time - 19 hours per week (2 x 9.5 hour days which may include weekends and bank holidays)
Job ref
387-WC1712-LMH
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
St Michaels Hospital
Town
Bristol
Salary
£24,465 pa pro rata
Salary period
Yearly
Closing
12/04/2026 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Ward Clerk - Neonatal Intensive Care Unit

Band 2

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

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Job overview

Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?

We are looking for a friendly and welcoming patient facing Ward Clerk for our Neonatal Intensive Care Unit.  19 hours are available for this role (2x 9.5 hour shifts per week). As a key member of the team you will be responsible for providing administrative, clerical and reception duties to support staff and service users.

Main duties of the job

Communication:

  • To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
  • Show a caring and professional approach towards parents, families and visitors when carrying out all duties
  • Escalate patient queries and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

  • To welcome and assist relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed  parents and relatives in a professional and empathetic manner

Organising and Planning:

  • Ensure that all clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
  • Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
  • Prepare patient notes for coding within the relevant deadlines set by the coding team
  • To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
  • To undertake the role’s duties in the case of a major incident in your department

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.

Person specification

Knowledge and Experience

Essential criteria
  • Previous reception or customer facing experience in a healthcare or public setting
  • Clerical/administration experience including filing and/or reception
Desirable criteria
  • Previous NHS experience

Skills and Abilities

Essential criteria
  • Excellent/Professional telephone/reception manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Able to communicate clearly and act quickly in an emergency
  • Good IT skills including Microsoft packages
  • Tidy and methodical working practice
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team
  • Confidence to handle difficult conversations with patients, relatives and carers

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Aptitudes

Essential criteria
  • Supportive
  • Respectful
  • Innovative
  • Collaborative

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Iona Marechal
Job title
Education Lead
Email address
[email protected]
Telephone number
0117 342 1604

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
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