Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 387-S8461-LMG
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston General Hospital
- Town
- Weston Super Mare
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 28/08/2026 23:59
Employer heading
Endoscopy Booking Coordinator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
An exciting opportunity has arisen for a full-time Endoscopy Booking Coordinator within the University Hospitals Bristol and Weston NHS Foundation Trust.
The post holder will be responsible for coordinating day-case admissions in accordance with the Trust’s Patient Access Policy, local Referral to Treatment (RTT) guidance, admission booking procedures, and relevant insourcing and outsourcing arrangements.
The Admissions Booking Coordinator will oversee the effective administration and coordination of day-case endoscopy services, ensuring that bookings are managed accurately, efficiently, and in a timely manner. The post holder will also be responsible for responding to and resolving escalated queries and issues raised by patients and staff, providing a high standard of customer service and support throughout the patient journey.
The role requires a strong commitment to delivering high standards of patient care and experience. The post holder will be expected to always demonstrate and uphold the Trust’s values, ensuring that patients are treated with dignity, respect, compassion, and professionalism.
Main duties of the job
Manage patient bookings: Contact patients by phone to arrange, confirm, cancel or rearrange endoscopy admissions and appointments.
Maintain waiting lists: Regularly check, update and validate inpatient and day-case waiting lists, including identifying patients who have been waiting too long.
Deal with patient queries: Act as a main point of contact for patients and relatives, answering questions and escalating clinical or complex issues when necessary.
Coordinate endoscopy lists: Help ensure endoscopy lists are fully utilised and that patients are booked into available slots appropriately.
Update NHS systems: Accurately enter and maintain patient and admission information on the Trust's electronic systems and databases.
Work with different teams: Communicate with clinicians, administrative staff, Medical Workforce and other departments across the Trust.
Handle a busy workload: Work independently, prioritise competing tasks and respond to changes such as staff sickness, timetable changes and operational pressures.
Provide good patient care: Deal with patients and relatives professionally and empathetically, including when they are anxious, upset or frustrated.
Support improvements: Help introduce new booking processes and systems and assist with training new members of the team.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
-
Manage patient bookings: Contact patients by phone to arrange, confirm, cancel or rearrange endoscopy admissions and appointments.
Maintain waiting lists: Regularly check, update and validate inpatient and day-case waiting lists, including identifying patients who have been waiting too long.
Deal with patient queries: Act as a main point of contact for patients and relatives, answering questions and escalating clinical or complex issues when necessary.
Coordinate endoscopy lists: Help ensure endoscopy lists are fully utilised and that patients are booked into available slots appropriately.
Update NHS systems: Accurately enter and maintain patient and admission information on the Trust's electronic systems and databases.
Work with different teams: Communicate with clinicians, administrative staff, Medical Workforce and other departments across the Trust.
Handle a busy workload: Work independently, prioritise competing tasks and respond to changes such as staff sickness, timetable changes and operational pressures.
Provide good patient care: Deal with patients and relatives professionally and empathetically, including when they are anxious, upset or frustrated.
Support improvements: Help introduce new booking processes and systems and assist with training new members of the team.
Person specification
Knowledge, skills and abilities
Essential criteria
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadline whilst maintaining a high standard of work
- Ability to work on own, using own initiative, if required
- Flexible approach and responsive to change
- Experience of dealing with staff of all levels within a large organisation
- Ability to develop productive working relationships
Education and qualifications
Essential criteria
- GCSE in Maths and English at grade C or above or equivalent
Experience
Essential criteria
- Experience of working without supervision and initiating own workload
- Experience of working in a complex environment with competing service demands
- Experience of dealing with staff of all levels within a large organisation
Desirable criteria
- Working Knowledge of admission policies and procedures
Personal qualities
Essential criteria
- Attention to detail
- Self-starter with proactive and flexible approach
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Abby Young
- Job title
- Assistant Performance and Operations Manager
- Email address
- [email protected]
- Telephone number
- 01934 881126
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