Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Fixed term: 12 months (37.5)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 387-WD2856-LMH
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston General Hospital
- Town
- Weston-super-Mare
- Salary
- £25,272 pa
- Salary period
- Yearly
- Closing
- 10/09/2026 23:59
Employer heading
Receptionist/Administration Assistant
Band 2
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
We are looking for an enthusiastic and highly organised Outpatient Receptionist/Administration Assistant to join our busy Outpatient Department for a 12 month fixed- term contract or secondment opportunity.
As the first point of contact for patients, relatives, carers and visitors, you will provide a professional, welcoming and efficient reception and administrative service, helping to create a positive experience for everyone attending our services. You will play a vital role in supporting patient pathways, managing appointments, maintaining accurate patient records and ensuring the smooth day-to-day operation of outpatient clinics.
Working closely with clinical and administrative colleagues, you will contribute to the delivery of high-quality, compassionate and patient-centred care whilst supporting national and local performance standards. This is an excellent opportunity for someone with strong communication, customer service and administrative skills who enjoys working in a fast-paced healthcare environment.
Main duties of the job
The successful candidate will:
- Provide a professional and friendly reception service for patients, relatives, carers and visitors.
- Welcome and check in patients attending outpatient appointments.
- Book, cancel and amend appointments in line with Trust policies and procedures.
- Prepare clinics and manage clinic lists to support efficient service delivery.
- Maintain accurate patient records using Trust electronic systems.
- Process clinic attendance outcomes, cancellations and DNA information.
- Respond to telephone, email and face-to-face enquiries in a timely and professional manner.
- Liaise with clinicians, nurses, GPs and other healthcare professionals to support patient care.
- Ensure patient demographic information is accurate and up to date.
- Monitor waiting areas and support patients throughout their outpatient journey.
- Handle confidential information in accordance with Information Governance and Data Protection requirements.
- Work flexibly as part of the wider administrative team to meet service needs and support continuous improvement initiatives.
Working for our organisation
Bristol NHS Foundation Trust (BFT) is one of the largest NHS organisations in the South West, with over 28,000 staff delivering more than 160 clinical services across multiple hospital locations. Weston General Hospital provides high-quality healthcare services to the people of North Somerset and surrounding communities.
As part of our Outpatient Department, you will play an important role in delivering an excellent patient experience. Working across outpatient reception areas, you will help ensure clinics run efficiently, patients feel welcomed and supported, and administrative processes are completed accurately and professionally.
At BFT, our values are at the heart of everything we do. We are committed to delivering compassionate, patient-centred care whilst creating an inclusive and supportive environment where colleagues can develop and thrive. We welcome applications from people of all backgrounds and are committed to building a workforce that reflects the communities we serve.
Joining our Outpatient team offers the opportunity to work alongside dedicated colleagues who are committed to providing high-quality care and excellent service to patients and their families.
Detailed job description and main responsibilities
The full job description, person specification and main responsibilities for this role can be found in the attached Job Description document.
The Outpatient Receptionist/Administration Assistant will provide a comprehensive reception and administrative support service across outpatient reception areas at Weston General Hospital, ensuring patients, relatives and visitors receive a professional, welcoming and efficient service.
The post holder will support the smooth running of outpatient clinics through the effective management of appointments, patient records, clinic administration and reception duties, whilst maintaining the highest standards of customer service, confidentiality and data quality.
Applicants are encouraged to read the attached Job Description and Person Specification carefully, which provide full details of the duties, responsibilities and requirements of this post.
Person specification
Skills and Abilities
Essential criteria
- Excellent telephone and reception skills
- Excellent verbal and written communication skills
- Ability to prioritise competing demands and manage a busy workload.
- Ability to remain calm and professional when dealing with difficult or sensitive situations
- Good IT skills, including Microsoft Office applications.
- Ability to work effectively both independently and as part of a team
- Ability to communicate effectively with patients, relatives, colleagues and healthcare professionals
- Excellent attention to detail and accurate data entry skills
- Flexible approach to work and changing service demands.
- Commitment to confidentiality and information governance
Desirable criteria
- Knowledge of RTT pathways and patient administration systems.
Personal Qualities
Essential criteria
- Professional, caring and patient-focused approach.
- Commitment to delivering excellent customer service
- Flexible and adaptable attitude
Qualifications
Essential criteria
- Educated to GCSE, Grade C or above (or equivalent) in English language and Maths E
Desirable criteria
- Administration, customer service or business administration qualification.
Knowledge and Experience
Essential criteria
- Previous clerical or administrative experience.
- Previous reception or customer service experience
- Experience of dealing with members of the public.
- Experience of maintaining accurate records and data
Desirable criteria
- Previous NHS experience
- Experience working in a healthcare environment
- Experience using electronic patient record or patient administration systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ilona Poziomek
- Job title
- AdministrationTeam Leader
- Email address
- [email protected]
- Telephone number
- 01934881282
If you have problems applying, contact
- Address
-
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
- Telephone
- 0117 4141151
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