Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 08:30-17:00)
- Job ref
- 387-WD5349-LMG-A
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston General Hospital
- Town
- Weston-super-Mare
- Salary
- £25,272 pa
- Salary period
- Yearly
- Closing
- 23/10/2026 23:59
Employer heading
Outpatient Receptionist/Administration Assistant
Band 2
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
Bristol Foudation Trust have an exciting opportunity for a permanent Outpatient Receptionist / Administration Assistant working in Seashore Paediatrics.
This role is full time Monday to Friday.
Based at Weston General Hospital.
Interviews will be held on Thursday 5th November
Main duties of the job
The post holder will work within University Hospitals Bristol & Weston and be responsible for providing a welcoming and efficient service as the patient’s first point of contact with the hospital. This will include greeting and signposting patients and relatives, processing patients using the Electronic Patient Record system (ERS) and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.
The role is responsible for setting high standards of patient care by enacting the Trust’s values at all times.
Working for our organisation
Bristol Foundation Trust (BFT) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
Essential criteria
- Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
- A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
- Knowledge and experience of using computer systems and Microsoft Package
- Relevant experience of working in a fast paced office environment
- Experience of team working to achieve performance targets
- Experience of working with the public
Desirable criteria
- A basic understanding of medical terminology
- Experience of working in the NHS or similar organisation
Skills and Abilities
Essential criteria
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Good IT skills including Microsoft packages
- Ability to work independently and as part of a team
- Good customer service
Desirable criteria
- Reception experience
Qualifications and Training
Essential criteria
- Good standard of general education i.e. at least 5 GCSE’s at grade C or above
- ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages – Word, Excel and Outlook
Desirable criteria
- Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Ilona Poziomek
- Job title
- Administration Team Leader
- Email address
- [email protected]
- Telephone number
- 01934881282
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