Job overview

The Emergency Medical Receiving Unit (EMRU) Ward Clerk  provides comprehensive administrative, clerical, and reception support to the Acute Medicine service, ensuring the efficient day-to-day operation of the department. Working closely with the Acute Medicine leadership team, nursing staff, and multidisciplinary colleagues, the post holder acts as a key point of contact for patients, relatives, visitors, and healthcare professionals while maintaining the highest standards of confidentiality and professionalism.

The role is responsible for managing patient records, supporting clinical information systems, coordinating communications, arranging patient transfers, maintaining departmental documentation, and assisting with data collection and reporting requirements. The post holder also supports relatives and visitors, manages stationery and departmental supplies, assists with staff administration, and contributes to a safe, organised, and welcoming environment within the Emergency Medical Receiving Unit.

By ensuring accurate administration, effective communication, and efficient coordination of non-clinical processes, the Ward Clerk plays an essential role in supporting patient care, service delivery, and the overall operational effectiveness of the Emergency Medical Receiving Unit.

Main duties of the job

• Provide administrative, clerical, and reception support to the Emergency Medical Receiving Unit.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals, delivering a professional and confidential service.
• Answer and direct telephone calls, providing information within the scope of the role and Trust policies.
• Maintain accurate patient records and update electronic systems including Careflow EPR.
• Support data collection, entry, and reporting for audits, operational reports, and national submissions.
• Coordinate patient transfers, including transport arrangements and transfer of records and property.
• Manage departmental correspondence, mail distribution, and emails.
• Maintain records relating to patient valuables, donations, staff information, and departmental documentation.
• Monitor and order stationery and designated supplies, checking deliveries and reporting discrepancies.
• Support relatives and visitors, referring clinical enquiries to the appropriate nursing staff.
• Assist with staff induction processes and locker allocation.
• Maintain a safe, organised working environment and report maintenance or safety concerns.

Working for our organisation

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

 What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

 Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

 What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Our care values are collaborate, aspire, respect and enable