Job summary
- Main area
- Administrative
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 434-CR7286502-A
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/09/2025 23:59
Employer heading
Ward Clerk - Ward 10 Frailty Unit
Band 2
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- Nationally recognised for urology and skin cancer services
- Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Launch Your Nursing Career with Us!
At Buckinghamshire Healthcare NHS Trust, we are committed to helping newly qualified nurses grow into confident, skilled professionals.
From day one, you will benefit from structured development programmes, personalised mentorship, and access to specialist training that supports your long-term career ambitions.
Whether you are aiming for clinical excellence, leadership roles, or advanced practice, we will help you build a career you are proud of.
Start your journey with us and unlock your potential!
Job overview
We are looking for a Ward Clerk to join Ward 10 Frailty Unit, working to support the 2 areas of the ward. The successful candidate will be welcoming and act as the focal point of administrative communications for the Ward, taking all telephone enquiries, personal callers/visitors and directing patients where necessary.
The shift is from Monday to Friday 7:30 hours a day.
Main duties of the job
The post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.
We are looking for well-organized, enthusiastic individuals to work within our dynamic team, helping us to ensure our forward behaviours are met and that care is delivered to the highest standard.
You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.
Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.
Working for our organisation
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
Skills, Abilities & Knowledge
Desirable criteria
- Knowledge of Careflow system would be advantageous
- Knowledge of Word and Excel
Experience
Essential criteria
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
- Recent experience of working within a customer care environment
- Experience of high demand, team based environment
Desirable criteria
- Knowledge of NHS Trust or general experience within the National Health Service
Education, Qualification & Training
Essential criteria
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mary Genito
- Job title
- Ward Sister
- Email address
- [email protected]
- Telephone number
- 01296 316506
- Additional information
Mary Genito
Ward 10-FAU
Stoke Mandeville Hospital
Aylesbury, Buckinghamshire
HP21 8AL
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