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Job summary

Main area
Cancer & Haematology
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (Monday to Friday, 09:00 - 17:00 This will include working one day a week until 0800 - 18.00)
Job ref
434-SCS7310344-A
Employer
Buckinghamshire Healthcare NHS Trust
Employer type
NHS
Site
Stoke Mandeville Hospital
Town
Aylesbury
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
24/08/2025 23:59

Employer heading

Buckinghamshire Healthcare NHS Trust logo

Data Activity Clerk - Receptionist

Band 2

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

  • Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
  • Nationally recognised for urology and skin cancer services
  • Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
  • Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer. 

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

 

Job overview

We are looking to recruit a Data Activity Clerk / Receptionist for the Cancer Care Haematology Unit based at the Cancer Care & Haematology Unit, Stoke Mandeville Hospital.

This post is being offered to a suitable candidate with an interest in haematology/oncology. The successful candidates will be part of a team which is responsible for the provision of data input and supporting the reception area. The successful applicants should have good knowledge base of IT systems used within the hospital, however training can be given.

Your main location will be  Stoke Mandeville Hospital , however it is required to cross-cite work at Wycombe Hospital. There will also be opportunities to work from home, though you will mostly be required to work on site. 

Main duties of the job

  • Precise data entry for appointments, nurse activity, treatment activity etc.
  • Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
  • Make, amend and cancel outpatient appointments as necessary.
  • Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.
  • Register new patients and ensure patient details are correct.
  • Deal sensitively with large numbers of telephone queries from patients/relatives, General Practice surgeries and medical / administration staff at all levels.
  • Working together with the administration staff to assist in the preparation of clinics.
  • Communicate effectively and sensitively with patients who did not attend their appointments, either by telephone or letter in order to facilitate another appointment.
  • Arrange hospital transport and interpreters for patients attending the clinic.
  • Flexibility for covering illness/annual leave with team members, including cross-site cover.
  • General clerical duties i.e. filing, faxing, photocopying, printing/ posting letters

Working for our organisation

Listen to why colleagues think we are a great place to work! - 

BHT - A great place to work (buckshealthcare.nhs.uk) 

 What does Buckinghamshire Healthcare NHS Trust offer you?

  • As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
  • We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
  • We provide a range of health and wellbeing services to promote a healthy, happy workforce.

 Why work for us?

  • We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
  • As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
  • Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 

 What do we stand for?

  • Our vision is to provide outstanding care, support healthy communities and be a great place to work.
  • Our mission is to provide personal and compassionate care every time.
  • Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

Education & Qualifications

Essential criteria
  • Educated to English GCSE or equivalent.

Special circumstances

Essential criteria
  • Ability to work across site

Skills, Abilities & Knowledge

Essential criteria
  • Good keyboard skills are required for data entry
  • Clear and concise verbal communication to ensure accuracy of information being required or transferred
  • Sensitive to patient’s telephone calls and their needs and able to react to changing demands with politeness and efficiency
  • Ability to work under pressure and meet timescales
  • Able to work on own initiative and as part of team to ensure cross cover of all aspects of work
Desirable criteria
  • Knowledge of Trust systems for the day-to-day administration.

Experience

Desirable criteria
  • Experience in customer care
  • Previous experience in NHS
  • Previous receptionist experience

Employer certification / accreditation badges

Veteran AwareApprenticeships logoPositive about disabled peopleArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStep into healthNational Preceptorship for Nursing Quality Mark

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanie Hussey
Job title
Cancer Care Outpatients Team Lead
Email address
[email protected]
Telephone number
01494 324625
Additional information

For more information please contact Joanie Hussey, Team Leader,  on 01494 324625

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