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Job summary

Main area
Outpatients
Grade
Band 4
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
434-SCS8131427
Employer
Buckinghamshire Healthcare NHS Trust
Employer type
NHS
Site
Stoke Mandeville Hospital
Town
Aylesbury
Salary
£28,392 - £31,157 per annum (pro rata for part time)
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Buckinghamshire Healthcare NHS Trust logo

Team Leader - Outpatients

Band 4

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

  • Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
  • Nationally recognised for urology and skin cancer services
  • Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
  • Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer. 

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Directorate as the Team Leader supporting the Mandeville Wing at Stoke Mandeville Hospital, and Thame Community Hospital. We are seeking a full-time Team Leader, primarily based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.

To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.

Main duties of the job

Having responsibility for managing the Outpatient areas within your remit, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.

Ensure that staff always adhere to standard operating procedures, highlighting to senior management any situations where this is not achievable.

To attend any meetings relevant to your role or as requested by departmental managers.

This is a varied role in a very busy and demanding environment where you will have direct responsibility for the day-to-day organisation, management and welfare of your team.

Working for our organisation

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?
•    As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
•    We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
•    We provide a range of health and wellbeing services to promote a healthy, happy workforce.

A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.


 
Why work for us?
•    We are committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
•    As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
•    Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 
 
What do we stand for?
•    Our vision is to provide outstanding care, support healthy communities and be a great place to work.
•    Our mission is to provide personal and compassionate care every time.
•    Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

Education, Qualification and Training

Essential criteria
  • Good Standard of education
  • GCSE Maths and English or equivalent
  • Evidence of further continued professional development

Experience

Essential criteria
  • Use of Microsoft office packages
  • Experience of having worked to performance targets and within a service level agreement
  • Previous experience of supervising a team Previous experience managing change
Desirable criteria
  • Experience of coaching/teaching of staff
  • Awareness and understanding of patient tracking list management

Skills, Abilities & Knowledge

Essential criteria
  • Ability to work with differing client groups particularly with unusual/difficult cases/situations
  • Excellent customer care skills and experience of working within a customer facing environment
  • Evidence of initiating skills and working practices to develop local protocols
  • Ability to adapt to change by discussing, adopting and implementing new ideas and solutions
  • Demonstration of the ability to motivate self and others

Special Circumstances

Essential criteria
  • Ability to work flexible hours, as the service requires
  • Ability to work across multiple sites

Employer certification / accreditation badges

Veteran AwareApprenticeships logoPositive about disabled peopleArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStep into healthNational Preceptorship for Nursing Quality Mark

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jibin Chackochan
Job title
Site Coordinator
Email address
[email protected]
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