Job overview

Are you a friendly, organised individual with excellent communication skills? We are looking for a dedicated Pharmacy Receptionist to join our team!

As the initial point of contact for patients, nursing staff, and other healthcare professionals, you will be responsible for:

• Answering and directing telephone enquiries in a professional and helpful manner.
• Receiving prescriptions and ensuring they are processed efficiently.
• Managing pharmacy-specific work at the hatch, including patient interactions.
• Providing exceptional customer service to both patients and healthcare providers.
• Assisting with administrative tasks such as filing, organising, and general office duties.

Ideal candidates will have:

• A friendly, approachable, and professional demeanour.
• Strong organisational skills and attention to detail.
• Excellent communication abilities and a willingness to assist others.

If you are enthusiastic about delivering high-quality service and would like to develop your skills in a healthcare setting, we encourage you to apply!

Main duties of the job

•  Ensure all patients and hospital staff are attended to promptly in a friendly manner and referred on appropriately.
• Receive prescriptions according to current protocols including the receipt of prescription charges and tracking prescriptions through the prescription tracking system.
• Take appropriate prescription charges from patients, usage of the till and ensure prescriptions are completed with payment and non-payment details.
• Answer the telephone in a courteous, helpful and informative way, gathering the information accurately and dealing with the query in a professional manner.
• Maintain patient confidentiality.
• Assist in receipt and storage of pharmacy supplies including storage and loading the Pharmacy robot.
• Refer questions from patients or healthcare staff to appropriate members of the dispensary team.
• Use CMM (Pharmacy computer system) to undertake routine checks of stock levels in the Pharmacy, checking expiry dates and ensuring that stock is rotated according to procedures.
• Carry out general housekeeping duties such as topping-up of bottles and cartons.
• Assist in collection of information for audits around work delivery, patient waiting times etc.
• Maintain a clean, safe working environment by cleaning and tidying dispensary.
• Deliver medicines to the wards and assisting portering staff as required.
• Accurately complete paperwork gathering all information that is required.
• Prepare medication for deliveries to wards and external hospitals

Working for our organisation

 Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. 

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.