Job summary
- Main area
- Podiatry
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (Mon, Tues, Fri mornings 07.45am- 12.45 & Wed, Thur afternoons12pm- 5pm)
- Job ref
- 434-CR6118095
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Brookside Clinic
- Town
- Aylesbury
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
Employer heading
Podiatrist Receptionist
Band 2
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
Podiatry Receptionist Brookside Clinic
This is a role for someone who enjoys variety and dealing with people in a busy office as part of a dedicated Team. Your role will be to meet and greet patients, direct them to the correct department and deal with any enquiries for the building. You must have excellent communication skills and a calm personality as you will be the first point of contact for the building. Therefore experience of working in a front line service and dealing with the public is essential as well as the ability to work under pressure.
You will be booking, cancelling and re-arranging podiatry appointments over the phone and face to face with patients using the RiO IT system. There will be other administration duties such as entering referrals, scanning documents and dealing with the post and deliveries to the building.
The Brookside clinic is the central contact point for the county podiatry service and the administration team is based here therefore you will work alongside other team members. A calm telephone manner especially empathetic towards older people is essential as you will be making appointments and dealing with enquiries daily.
Knowledge of the RiO system is desirable, although training will be given if this is required. A mature attitude and a flexible approach is essential as the reception is very busy and the post holder may be asked to provide cover on occasions such as annual leave and sickness.
Main duties of the job
- To provide efficient, and high-quality confidential reception services for all the Departments at the Brookside Clinic.
- To work with the clinical and administrative staff of designated services in the building to provide a co-ordinated approach to services being provided.
- The post-holder will be expected to support the admin processes within the Podiatry Department relating to data input, registering of referrals, scanning of documents, cancelling clinics, booking of appointments, and dealing with all enquiries in a professional manner.
- The service operates between the hours of 8.00 am and 5.00 pm therefore the post-holder will be expected to be flexible in line with the needs of the service and available to cover during sickness and annual leave if required.
- To provide efficient, and high-quality confidential reception services for all the Departments at the Brookside Clinic.
- To work with the clinical and administrative staff of designated services in the building to provide a co-ordinated approach to services being provided.
- The post-holder will be expected to support the admin processes within the Podiatry Department relating to data input, registering of referrals, scanning of documents, cancelling clinics, booking of appointments, and dealing with all enquiries in a professional manner.
Working for our organisation
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
Education, Qualifications & Training
Essential criteria
- NVQ Level 3 or equivalent GCSE level
- EDCL or equivalent
- A recognised secretarial qualification or equivalent admin/ clerical experience
Experience
Essential criteria
- Experince of working in a frontline service such as reception
- Ability to navigate the internet and to use email systems
- Proficient in using Word and data entry/ electronic databases
- Experience of working in a team and an office environment
skills Abilities & Knowledge
Essential criteria
- Non-judgemental attitude and able to work under pressure
- Flexible and able to to cover sickness and annual leave
- Excellent communication skills, friendly, helpful and a positive supportive approach when dealing with a wide range of people
- Physically capable to perform duties associated with the post including use of computer display equipment and keyboard
- Willingness to undertake further training and develop in a changing enviroment
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Frances Brown
- Job title
- Podiatry Administrative Lead
- Email address
- [email protected]
- Telephone number
- 01296 831110
- Additional information
Alternative contact:
Penny Garson-Pilbeam, Head of Podiatry 07919576351
List jobs with Buckinghamshire Healthcare NHS Trust in Allied Health Professions or all sectors