Job summary
- Main area
- Endoscopy
- Grade
- Band 4
- Contract
- 8 months (Fixed-term contract until 12.06.2027)
- Hours
- Part time - 28 hours per week
- Job ref
- 430-MED26-953A-A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Endoscopy (Dept)
- Town
- Milton Keynes
- Salary
- £28,392 - £31,157 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/11/2026 23:59
Employer heading
Endoscopy Booking Coordinator
Band 4
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Endoscopy Booking Coordinator
Department: Endoscopy
Band 4
Hours: 28 hours per week
An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Booking Coordinator, cover maternity leave.
This fixed-term role is a key part of the Endoscopy team, responsible for coordinating patient bookings and managing waiting lists to ensure patients receive timely care while supporting delivery of national waiting time and cancer pathway targets. The post holder will work closely with a variety of stakeholder to maximise list utilisation, manage complex pathways, and provide an efficient, patient-focused booking service.
The role involves day-to-day management of endoscopy waiting lists, appointment scheduling, capacity planning and validation of patient pathways. Working across a range of digital systems, the successful candidate will ensure patient records and waiting list data are accurate and up to date, proactively identify potential delays or breaches, and help implement service improvements to enhance patient access and experience.
The post holder will provide a high standard of customer service, responding to patient and staff enquiries, supporting new staff induction and training, and contributing to the smooth running of the department. Strong organisational skills, attention to detail and the ability to manage multiple priorities while building effective working relationships are essential.
We are unable to offer sponsorship for this role
Interview: 11/11/2026
Main duties of the job
“- NHS Survey, 2023
We care We communicate We collaborate We contribute
They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
To deliver efficient, timely booking of endoscopy procedures and consistently ensure a patient-focused service which promotes good customer service and effective working relationships during the fixed-term period.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Detailed job description and main responsibilities
Waiting List Management
• Responsible for ensuring maximum use of all endoscopy lists liaising with the team, to escalate when lists appear underutilised / over utilised.
• Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment.
• Follow Trust policies and protocols to maintain a booking process which embraces patient choice.
• For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff.
Data entry
• To be competent and confident with all elective processes and outpatient processes.
• Ability to add order, add waiting list, maintain waiting lists, remove, suspend, schedule, pull endoscopy reports, outpatient bookings in connection with endoscopy appointments.
To identify and be responsible for identifying problems with admin processes, follow the correct reporting process, share information with colleagues and assist colleagues with training and understanding of bookings.
• Using Electronic Document Management (EDM) system and word to formulate patient letters.
Departmental Responsibilities
• The post holder will have responsibility for the day-to-day management of waiting lists and their theatre / diagnostic diary and liaison regarding these with all personnel involved. (Consultant, nurse Endoscopists, endoscopy admin manager, Divisional managers, operations managers, bed managers, pre-assessment, Endoscopy suite, MDT coordinators)
• To support with induction, training and development programmes for all new staff and staff from other areas that visit and receive training within the department
• To provide advice and guidance to colleagues within the department and outside ensuring, in conjunction with the manager, that they develop professionally within their roles.
Please refer to the job description for further details.
Person specification
Qualifications and knowledge
Essential criteria
- Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent.
- Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3.
Desirable criteria
- Knowledge of validation of patient pathways.
- Knowledge of diagnostic patient pathways.
Experience
Essential criteria
- Administration experience working within a clinical environment.
- Experience of using IT/Patient data Systems.
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature.
Desirable criteria
- Experience of using: o eCare o Unisoft o Trust PTL o EDM
Skills
Essential criteria
- Excellent communication skills both written and oral, including ability to relate to people.
- Experience or working in a team and developing effective working relationships with staff at all levels
- Ability to plan and prioritize own workload, giving attention to detail.
- Evidence of working under pressure to tight deadlines.
- Take responsibility for own actions, behaviours and achievement of work objectives and goals.
Personal and people development
Essential criteria
- Must be able to work as an integral member of a team.
Communication
Essential criteria
- Approachable and calm manner.
- Experience handling phone calls from patients/members of the public.
- Good interpersonal skills (verbal and written).
Specific requirements
Essential criteria
- Able to perform the duties of the post with reasonable aids and adaptations.
- Ability to work for long periods on a computer.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Manisha Parekh
- Job title
- Endoscopy Admin Manager
- Email address
- [email protected]
List jobs with Milton Keynes University Hospital NHS Foundation Trust in Administrative Services or all sectors