Job summary
- Main area
- Outpatients
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 430-CORP26-515A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- OPD Central Booking Team (Dept)
- Town
- Milton Keynes
- Salary
- £28,392 - £31,157 Per annum pro rata
- Salary period
- Yearly
- Closing
- 03/09/2026 23:59
Employer heading
Outpatient Receptionist & Scheduler Supervisor
Band 4
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Outpatient Supervisor
Department Reception and Central Booking
Band 4 £28,392-£31,157 per annum pro rata
Hours: 20 hours per week .All MKUH roles will be considered for flexible working
An exciting opportunity has arisen to join our Central Booking Office as a Scheduling Supervisor, supporting our evening Scheduling Team.
Working hours: Monday to Friday, 16:00–20:00
We are looking for an enthusiastic, organised and motivated individual with excellent communication skills who can confidently support and supervise a busy team.
Interview date: week commencing 7 September 2026
Please note that we are not able to provide sponsorship for this role
Main duties of the job
They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%''NHS Survey, 2024''
'We care We communicate We collaborate We contribute'
You will have the day-to-day supervision of the Scheduling team. They will have a key role in supporting the delivery of agreed reports and targets, in line with information regarding the department Key Performance Indicators (KPI’s). Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. As Supervisors they are able to escalate to the manager. Supervisors are expected to demonstrate the Trust values within their daily work, to both support colleagues and provide an example of good behaviours within the workplace.
You will be expected to undertake a wide range of duties to support the Patient Administration Service. Providing support and expert knowledge to the administrative team within their department, they will aid their manager to oversee all administrative and clerical processes to enable a high quality, effective patient focussed service. This service is to be delivered, utilising standard operating procedures to ensure achievement of all KPI’s with the ability to escalate any concerns to their manager. The post holder will play a significant part in the writing of these processes to ensure they are accurate and achievable for the reception / scheduling teams.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Detailed job description and main responsibilities
Day to day supervision of Scheduling staff
Responsible for ensuring Scheduling staff have required training and skills and that this is maintained with any upgrades or changes to our electronic systems or Standard Operating Procedure (SOPs).
Please refer to the attached job description for further information
Person specification
Qualifications and knowledge
Essential criteria
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
- Understanding of confidentiality in the workplace
Desirable criteria
- Knowledge of Waiting list procedures
- Knowledge of medical terminology
- Knowledge of NHS Administration systems
- Working knowledge of the local Patient Access Policy
- Understanding of NHS plan and waiting targets
Experience
Essential criteria
- Minimum 6 months customer care work experience or previous clerical experience
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently
- Experience of working in a busy environment dealing with peaks of high workload
Desirable criteria
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Experience of transcribing dictation or copy typing
- Clerical experience in a healthcare environment
Skills
Essential criteria
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors
- Good administrative skills
- Strong organisational skills with ability to prioritise and plan a range of activities or programmes
- Good attention to detail
- Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries
Personal and people development
Essential criteria
- Willingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential criteria
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
Specific requirements
Essential criteria
- Computer literacy
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fay Jordan
- Job title
- Outpatient Central Booking Manager
- Email address
- [email protected]
List jobs with Milton Keynes University Hospital NHS Foundation Trust in Administrative Services or all sectors