Job vacancy: Patient Pathway Co-ordinator, Milton Keynes University Hospital NHS Foundation Trust, Milton Keynes

Job summary

Main area: Paediatrics
Grade: Band 4
Contract: Permanent
Hours: Part time - 33 hours per week
Job ref: 430-8WC-202510-211

Employer: Milton Keynes University Hospital NHS Foundation Trust
Employer type: NHS
Site: Admin Hub - Paediatrics (Dept)
Town: Milton Keynes
Salary: £28,392 - £31,157 Per annum pro rata
Salary period: Yearly
Closing: 08/09/2026 23:59
Interview date: 16/09/2026

Patient Pathway Co-ordinator

Band 4

At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.

MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).

Our benefits

We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:

Free on-site parking including EV charging
Complimentary refreshments
Flexible working arrangements
Discounted gym membership
Salary sacrifice car scheme
Generous annual leave, with the option to bank holiday entitlement
Membership of the NHS Pension Scheme
On-site nursery (charges apply)
A wide-ranging staff health and wellbeing programme including EAP
VIVUP products to support your mental, physical, and financial Wellbeing

Detailed job description and main responsibilities

NHS Staff Survey: 79.5% of our staff say MKUH has made reasonable adjustments to help them perform their roles effectively. Whether it’s accessibility, flexible working, or tailored support, we’re committed to removing barriers so everyone can thrive. .

To provide an administrative support to the Paediatric service and our patients. You will be responsible for ensuring the highest standard of work is undertaken to ensure patients are seen in a timely manner, in the right place by the right person.
You will have responsibility for the patient tracking waiting list (outpatient waiting list), validating and ensuring accuracy.
The postholder will have direct contact with families, providing them with information and support. You will work as part of a high functioning, effective team, supporting consultants and clinicians as well as team members.
You will need to be proficient in organisational skills, communication, working on your own initiative, be empathetic and proactive.

Supporting clinical and operational teams to deliver an efficient and effective outpatient service.

Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.

Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.

Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.

Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.

Please refer to attached Job description for further information.

Person specification

Qualifications and knowledge

Essential criteria

Good general education including English at GCSE (Grade C or above) or equivalent
NVQ Level 3 or relevant equivalent experience
Strong IT skills in relation to Microsoft packages.

Desirable criteria

ECDL qualification or equivalent

Experience

Essential criteria

Customer care work experience or previous clerical experience.
Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently
Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.

Desirable criteria

Experience of transcribing dictation or copy typing.

Skills

Essential criteria

Excellent word processing skills / computer skills.
Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors
Good administrative skills
Strong organisational skills with ability to prioritise.
Good attention to detail.
Ability to make decisions using own initiative.

Personal and people development

Essential criteria

Willingness to attend training sessions to develop self and improve service provided to patients

Communication

Essential criteria

Effective verbal and written communication skills.
Good telephone manner.
Good all round communication skills
Good customer service skills.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Applications, offers of employment and contracts may be withdrawn or terminated if it is found that fraudulent statements were made or fraudulent documents provided during the recruitment process. Additional possible consequences include referral to professional bodies or criminal sanctions.