Job summary
- Main area
- Quality and Patient Care
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 430-CORP25-206A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Quality HUB (Dept)
- Town
- Milton Keynes
- Salary
- £31,049 - £37,796 Per annum pro rata
- Salary period
- Yearly
- Closing
- 03/11/2025 23:59
- Interview date
- 14/11/2025
Employer heading
Quality Data Administrator and Admin Officer
Band 5
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Quality Data Administrator and Admin Officer
Department Nursing Quality Team
Band 5 £31,049 - £37,796 Per annum pro rata
Hours 30 per week, all MKUH roles will be considered for flexible working
Are you passionate about data, detail, and making a difference in healthcare? #TeamMKUH are hiring a highly organised individual to support our Nursing Quality Team as a Quality Data Administrator and Admin Officer.
This is a BRAND-NEW dual-role, and you’ll be at the heart of our quality improvement efforts, providing high-level data analysis and administrative support to the Deputy Chief Nurse and corporate quality team ensuring that they are fully briefed and prepared for all activities.
The successful candidate will be confident and competent in a range of IT systems in relation to Microsoft Office as the role will involve analysing and extracting complex data and producing high-level reports. Proficiency in excel will be advantageous.
In addition, the successful candidate will provide personal assistant support to the senior corporate nursing team. This includes managing diaries, meeting preparations, booking rooms, handling telephone communications, maintaining sickness and annual leave records, arranging hospitality and producing accurate minutes to ensure the team is fully briefed and prepared for all activities.
Over time, you will develop a strong understanding of the corporate quality team’s responsibilities, enabling you to serve as an informed first point of contact.
Main duties of the job
We care We communicate We collaborate We contribute
You’ll be able to anticipate potential issues, identify when the team may require additional support, and consistently promote a professional and customer-focused image of the corporate quality team.
To provide support to the -Deputy Chief Nurse (DCN) and corporate quality team in the provision of high-quality accurate data analysis and administrative support.
Ability to analyse and extract complex data, present data in a clear manner, displayed in clinical reports to be shared across the Trust
To provide support to the Safeguarding team in coordinating the management and analysis of sensitive information for internal and external stakeholders.
To provide high quality personal assistant support to the Deputy Chief Nurse (DCN), and corporate quality team ensuring that they are fully briefed and prepared for all activities.
To provide administrative support in accordance with agreed standing operating procedures that enables a high quality, effective customer focussed service to be delivered.
To liaise with a wide range of people, internally and externally on behalf of the Trust, ensuring that a professional image of the Trust, Deputy Chief Nurse and Quality team is maintained at all times.
Able to participate in programs of change, both departmentally and on a broader organisational setting, generating ideas and innovative ways of working
Ability to investigate issues and problems and to propose solutions or resolutions.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
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Detailed job description and main responsibilities
Main duties and responsibilities
• To provide and disseminate Nursing Quality Data analysis reports as requested to defined members of the team.
• To access sensitive complex quality data and produce analytic reviews across a range of fields.
• To provide administrative support to defined members of the team.
• To support the collection of a wide range of data and the subsequent processing into accurate and appropriate formats including the physical collection of documents from across the whole site.
• To be able to provide data analysis reports and deliverables within agreed timescales required for the internal and external reporting requirements.
• To provide support and guidance on the use of data collection systems used by the Trust.
• Communicate and work with other key individuals in other teams such as Performance and Information and the Information Governance team to ensure accurate and effective data is used within reports.
Please refer to the Jon Description for further details
Person specification
Qualifications and knowledge
Essential criteria
- Minimum of 5 GCSE at grade C or equivalent in Maths and English.
- Degree level or equivalent vocational qualification or extensive experience in business administration.
- Advanced and competent IT skills in relation to Microsoft Office suite.
- Understanding of NHS terminology
Experience
Essential criteria
- Experience in learning how to use diverse IT systems.
- Ability to analyse and extract complex data, presenting in a clear manner, displayed in clinical reports to be shared across the Trust
- Able to handle confidential and sensitive information and maintain high levels of confidentiality.
- Able to produce clear and detailed minutes of meetings.
- Evidence of preparing different formats of data for formal meetings.
- Able to stimulate and support an open and inclusive working environment where integrity and respect are evident and highly valued.
- Able to implement service improvement plans.
- Able to participate in programmes of change, both departmentally and on a broader organisational setting, generating ideas and innovative ways of working.
- Able to multi-task whilst maintaining high levels of attention to detail.
- Ability to maintain clear focus under pressure.
- Demonstrate a fair and consistent approach.
- Ability to investigate issues and problems and to propose solutions or resolutions.
- Excellent time management skills.
- Previous administration experience
- Previous experience within the NHS.
Skills
Essential criteria
- Good negotiation skills
- Excellent computer skills.
- Evidence of working under pressure to tight deadlines.
- Strong organisational skills with the ability to prioritise effectively.
- Good customer service skills
- Good attention to detail.
- Ability to make decisions using own initiative.
- Able to design and manage efficient data analyst/administrative systems.
Personal and people development
Essential criteria
- Demonstrates a fair and consistent approach to work and relationships.
- Confident and assertive but approachable.
- Flexible and proactive approach to work.
- Adaptability – especially in a changing environment.
- Professional demeanour.
- Discreet and confidential
- Experience of training staff.
Communication
Essential criteria
- High level communication and interpersonal skills with the ability to use a variety of mediums, communicating complex and/or sensitive information in a variety of situations including external organisations, stakeholders and members of the public.
- Must be able to work as an integral member of the team.
- Able to convey complex information in a user-friendly format to all levels of staff.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Patricia Flynn
- Job title
- Head of Clinical Quality
- Email address
- [email protected]
- Additional information
Please note that we are not able to offer sponsorship for this role.
Interview 14 November 2025
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