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Job summary

Main area
Neurology - MS
Grade
Band 4
Contract
Fixed term: 12 months (FTC / Secondment)
Hours
  • Part time
  • Job share
  • Flexible working
35.5 hours per week (Mon to Fri - No weekends, No Nights)
Job ref
434-IM8145808
Employer
Buckinghamshire Healthcare NHS Trust
Employer type
NHS
Site
Stoke Mandeville Hospital
Town
Stoke Mandeville
Salary
£28,392 - £31,157 Pro-rata per annum
Salary period
Yearly
Closing
29/07/2026 23:59
Buckinghamshire Healthcare NHS Trust logo

Multiple Sclerosis Care Co-Ordinator

Band 4

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

  • Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
  • Nationally recognised for urology and skin cancer services
  • Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
  • Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer. 

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

The Multiple Sclerosis (MS) Care Co-ordinator will play a key role in supporting the delivery of a responsive, efficient and patient-centred MS service.

Working as part of the multidisciplinary team, the post holder will co-ordinate patient pathways, facilitate communication between patients and healthcare professionals, manage administrative and clinical support processes, support disease-modifying therapy (DMT) monitoring pathways, and act as a key point of contact for people living with MS.

The role is designed to release specialist nursing time from routine coordination and administrative functions, enabling the MS Clinical Nurse Specialists to focus on complex clinical assessment, treatment decision-making, newly diagnosed patients and advanced MS care. The post holder will work within agreed protocols and under the supervision of the MS CNS team.

Main duties of the job

Point of contact for people living with Multiple Sclerosis (MS), their carers and healthcare professionals, coordinating care across acute, community and primary care services. Manage referrals, appointments, annual reviews and follow-up care, ensuring patients receive timely access to appropriate services. Support Disease Modifying Therapy (DMT) monitoring by tracking investigations, maintaining accurate records and databases, and coordinating follow-up actions. Provide non-clinical information, guidance and signposting to support patient engagement and self-management. Facilitate effective communication between consultants, specialist nurses, GPs, therapists and external providers, supporting multidisciplinary working and continuity of care. Maintain electronic patient records, produce activity reports and support audits and service improvement projects. Manage administrative processes, waiting lists and correspondence while ensuring compliance with confidentiality, information governance and organisational policies. Work within agreed protocols, escalating clinical concerns appropriately and contributing to a positive team culture.

Working for our organisation

 Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. 

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Detailed job description and main responsibilities

The MS Care Coordinator provides comprehensive coordination and administrative support for people living with Multiple Sclerosis (MS), acting as a key point of contact for patients, carers and healthcare professionals. The post holder coordinates patient pathways, supports Disease Modifying Therapy (DMT) monitoring programmes, and ensures timely access to reviews, investigations and specialist services. Working closely with the multidisciplinary team, they facilitate communication across acute, community and primary care settings, maintain accurate patient records, and support service improvement initiatives. The role promotes a high-quality patient experience through effective coordination, compassionate communication and proactive management of care pathways.

Person specification

Qualifications

Essential criteria
  • Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
  • Relevant administrative, business support or healthcare support training
Desirable criteria
  • NVQ level 4, Foundation degree or equivalent qualification in health, social care or related field
  • Training in patient facing administration systems or electronic care record systems.

Experience

Essential criteria
  • Experience coordinating appointments, referrals or patient pathways.
  • Experience working within multidisciplinary teams and handling confidential information.
  • Excellent organisational, communication, IT and pathway coordination skills.
  • Ability to prioritise, manage multiple tasks and work independently.
Desirable criteria
  • Experience supporting patients with long term conditions

Skills, Abilities & Knowledge

Essential criteria
  • Excellent organisational and time management skills
  • Ability to prioritise and manage multiple tasks
  • Understanding of confidentiality and information governance requirements
Desirable criteria
  • Advanced database or data management skills
  • Knowledge of multiple sclerosis and long term condition management
Veteran AwareApprenticeships logoPositive about disabled peopleArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStep into healthNational Preceptorship for Nursing Quality Mark

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paula Blackall
Job title
MS CNS
Email address
[email protected]

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