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Job summary

Main area
Older People’s Mental Health
Grade
Band 3
Contract
Permanent: Monday-Friday
Hours
Full time - 37.5 hours per week
Job ref
310-OPAC-7390649
Employer
Cambridgeshire and Peterborough NHS Foundation Trust
Employer type
NHS
Site
Cambridge Admin Hub, South Cambs Hall
Town
Cambourne Business Park, Cambourne, Cambs
Salary
£24,937 - £26,598 per annum pro rata
Salary period
Yearly
Closing
13/10/2025 23:59

Employer heading

Cambridgeshire and Peterborough NHS Foundation Trust logo

Administrator

Band 3

Job overview

Previous applicants need not to apply 

We are currently looking to recruit an enthusiastic and motivated full-time administrator to be part of a dynamic administration team based in our Cambourne Admin Hub.

This particular role is within the Older Peoples Mental Health team and will be supporting the Nurses, Clinicians and Psychiatrists.  The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues.  We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff. 

Please note for this role you will be required to travel independently around the county meeting strict time deadlines

Main duties of the job

The post holder will be responsible for providing efficient, effective and timely administrative support for the Mental Health Team.  Such support will include liaison with external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.

Working for our organisation

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. 

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

  • Typing all forms of correspondence, reports and summaries that are required by the team.
  • Undertake diary management for clinicians and/or managers, as required.
  • Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
  • Provide operational support to colleagues, if required, as directed by Line Manager.
  • Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
  • Providing comprehensive support for incoming referrals via e-RS, alongside efficiently managing Advice and Guidance requests and responses

Person specification

Education / Qualifications

Essential criteria
  • Educated to GCSE standard at 4-9 or A-C grade including English.
  • Good command of written English.
Desirable criteria
  • Level 2 in Business Administration or equivalent experience

Experience

Essential criteria
  • Experience of working in a busy and demanding office/customer facing environment
  • Experience of planning and organising own workload and of staff within own span of control.
  • Experience of administration duties & tasks
Desirable criteria
  • Experience in using computer programmes including health care IT systems.

Skills & Abilities

Essential criteria
  • Excellent customer/patient care skills via written & verbal in person & telephone methods.
  • Good organisational skills
  • Good computer/IT literacy skills
  • Able to work on own initiative.
  • Able to work as part of a team.
  • Able to work under occasional pressure/stress.
  • Professional attitude.

Knowledge & Understanding

Essential criteria
  • Clear understanding of the importance of confidentiality
Desirable criteria
  • Knowledge of Data Protection Act

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthMenopause Workplace PledgeArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Dan Knight
Job title
Senior Administrator
Email address
[email protected]
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