Job overview

We are seeking a highly organised and proactive Patient Flow Manager to oversee and optimise the movement of patients through our healthcare system. This role is critical in ensuring safe, timely, and efficient patient care while maintaining operational performance and reducing delays across departments.

You will work closely with clinical and operational teams to coordinate admissions, transfers, and discharges, ensuring capacity is used effectively and patient experience remains at the forefront.

We cover the Trust 7 days a week, 24 hours a day including bank holidays and play a pivotal role in the operational flow of patients through the Trust from all admission and discharge pathways. 

Main duties of the job

 Support patient flow through ED and the Trust working alongside the 707 Operational matron and Operational flow matron (OFM), to improve patient flow and ultimately supporting the 4hr standard.  

PFMs provide support with allocation of patient placement to inpatient wards across the Trust.

Identify bottlenecks and implement solutions to improve patient pathways

The PFM team work collectively across the Divisions to optimise patient pathways, manage delays and ensure timely access to care. This is achieved working collaboratively with multidisciplinary teams. 

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.