Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 180-F-CVA255
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division Corporate
- Town
- Cambridge
- Salary
- £31,049 - £37,796 p.a. pro rata
- Salary period
- Yearly
- Closing
- 16/11/2025 23:59
Employer heading
Quality Improvement Co-ordinator
Band 5
Job overview
As a key member of the Quality Improvement Team, you will be the central point of contact for administrative coordination.
You will manage communications, prepare reports and presentations, support meetings, and help drive improvement initiatives across the Trust.
This is a fantastic opportunity to contribute to projects that enhance patient care and staff experience.
Main duties of the job
To act as an administrative co-ordinator and key point of contact for the Quality Improvement Team within the Chief Nurse Directorate.
To collate and organise a wide range of information from multiple sources and prepare a variety of reports in a variety of formats.
To communicate with a wide variety of stakeholders, both internal and external to the Trust, promoting and disseminating information as required.
To organise and manage the administrative function in support of the Quality Improvement Team.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 16th November 2025
Interviews are due to be held on 1st December 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to A level or NVQ level 3 Customer Service / Business Admin / ITQ or equivalent experience
- English and Maths GCSE and or equivalent
Desirable criteria
- Team leader/management qualification or experience
Experience
Essential criteria
- Experience of working in a busy office environment
- Secretarial and/or complex administrative experience, including minute taking
- Experience of complex diary management
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of IT packages – Microsoft office
- Experience of producing documents to a high standard
- Experience of dealing with difficult situations and confrontations
- Experience of managing staff
Desirable criteria
- Previous experience of working in NHS
Knowledge
Essential criteria
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages, including Microsoft Outlook and Teams
- Awareness of Equality, Diversity & Inclusion (EDI)
Desirable criteria
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
Skills
Essential criteria
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to develop templates
- Ability to organise and manage own time
- keeping to schedule and deadlines
- Ability to use own initiative and work autonomously
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Ability to show attention to detail and take minutes to a high standard
Desirable criteria
- Ability to work with budgets
- Ability to requisition general stock
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Documents to download
Further details / informal visits contact
- Name
- James Taylor
- Job title
- Senior Improvement Manager
- Email address
- [email protected]
- Additional information
Please email all enquiries in relation to this position to:
James Taylor: [email protected]
List jobs with Cambridge University Hospitals NHS Foundation Trust in Administrative Services or all sectors