Job overview

We wish to recruit a dedicated Receptionist/Aministrator to join our team here in Trumpington.  You will provide support for both patients and staff.  Using Epic and our own fertility database Ideas.  Being part of a small unit, your work will be varied, and you will need a flexible approach to the role, helping out where needed.    

The ReceptionistAdministrator at our IVF Clinic serves as the first point of contact for patients and visitors, providing a warm, professional, and compassionate experience. This role is responsible for managing front desk operations, coordinating patient appointments, maintaining accurate records, and ensuring effective communication between patients and clinical staff for both Andrology and Fertility Admin. The ideal candidate will have excellent interpersonal skills, attention to detail, and the ability to maintain confidentiality in a sensitive healthcare environment.

Interviews will be held on Friday 28th August 2026.

Main duties of the job

Greet and welcome patients and visitors in a courteous and professional manner.
Manage front desk operations, including answering phone calls, emails, and patient inquiries.
Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.
Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow and timely service delivery.
Handle patient payments, and receipts as required.
Manage incoming and outgoing correspondence, including mail and courier services.
Monitor the reception area to ensure a clean, organised, and welcoming environment.
Assist with administrative tasks for both Andrology and Fertility Admin.
Provide compassionate support to patients undergoing fertility treatment, maintaining a discreet and empathetic demeanour.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.