Job overview

We are looking for a Fertility Administrator to join our friendly and dedicated team at Cambridge IVF in Trumpington.

This is a rewarding opportunity for an organised, compassionate and highly professional administrator who will be an important point of contact for our patients throughout their Fertility treatment.
 
You will be responsible for providing efficient administrative support to both our patients and clinical team.

The Ideal candidate will have excellent customer service, attention to detail and the ability to maintain confidentiality in a sensitive healthcare environment.

For further details please contact Karen McPhee on 07923240676

Interviews will be held on Monday 7th September 2026.

Main duties of the job

Coordinating patient consultations, scans, investigations and treatment appointments.
Managing patient correspondence, treatment documentation and clinical records.
Communicating with patients by telephone or email in a professional and sensitive manner.
Processing referrals, test results and clinical correspondence accurately and promptly.
Maintaining accurate, confidential and up-to-date patient records.
Managing appointment changes and responding effectively to patient queries.
Ensuring all administrative processes comply with clinic policies, confidentiality requirements and relevant regulatory standards.
Handle patient payments and receipts as required.
Coordinate with nurses, doctors and laboratory staff to ensure smooth patient flow and timely service delivery.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.