Job summary
- Main area
- Division E - Children's Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 180-E-CVA99-RE
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division E
- Town
- Cambridge
- Salary
- £24,465 p.a. pro rata
- Salary period
- Yearly
- Closing
- 09/11/2025 23:59
Employer heading
Receptionist - Paediatric Outpatients (Clinic 6)
Band 2
Job overview
An exciting opportunity has arisen for a full time Clinic Receptionist post. This role is to support the booking for follow-up clinic appointments in the Paediatric Service, checking in and checking out patients in our Clinic Reception desk and dealing with queries from patients and the Clinical team.
You will be required to work flexibly and to organise workload and cope with conflicting demands. We are looking for someone who has good time management skills and IT skills and who has customer service experience, as the nature of the role requires excellent communication and organisation skills and a high level of computer literacy.
Main duties of the job
You will work closely with the Paediatric Administrator and Clinical team to ensure clinics are fully utilised at all times and all queries are dealt with in a timely-manner.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
The advert will close at midnight on 9 November 2025.
Interviews are due to be held in the week commencing 17 November 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Numerate and literate
- Educated to GCSE level or equivalent
Desirable criteria
- Educated to GCSE level A-C or equivalent
Experience
Essential criteria
- Planning and organising straightforward tasks
- Working within agreed guidelines to set timescales
- Experience of using IT packages Previous relevant experience
Desirable criteria
- Experience of working in an office environment or reception
- Experience of customer service or dealing with the public
- Previous experience of working in the NHS
- Previous experience of working with medical records
- Experience of call handling
Knowledge
Essential criteria
- Understanding of confidentiality Understanding of customer service
Desirable criteria
- Understanding of filing/library systems Basic knowledge of the Trust
Skills
Essential criteria
- Ability to work as part of a team
- Good communication skills including telephone, email, face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales
- Basic IT skills – ability to use Microsoft Office Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable criteria
- Ability to touch type
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joana Rivera
- Job title
- Divisional Support Manager
- Email address
- [email protected]
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