Job overview

Clinical Neurophysiology at Addenbrooke’s Hospital are looking for a well-organised, and self-motivated individual to join their administrative team. This rewarding role involves regular contact with patients, medical professionals and external agencies via telephone, email and face to face.

Clinical Neurophysiology are a diagnostic team of Healthcare Scientists and doctors who undertake a wide range of physiological investigations that assess brain and nerve function, enabling diagnosis and monitoring of nervous system disorders such as Epilepsy, Multiple Sclerosis and Motor Neurone Disease.

You will work alongside the Neurophysiology administrative team situated within Clinic 33 and the main Neurophysiology Department.

You must be well presented, friendly and welcoming to all and uphold our Values of Together - Safe, Kind, Excellent at all times.

This post is a permanent part time position consisting of 3 working days per week of 7.5 hours.

If you would like any further information please contact Rebecca Chiripanyanga or Gareth Thomas on 01223 216738.

Main duties of the job

Provide a friendly, efficient and high quality Reception / administration service, alongside two colleagues, to patients, families and staff of the Clinical Neurophysiology Service.  

Duties of the post are varied and include greeting patients, checking patients in for their appointments, uploading referrals to EPIC, making patient appointments, emailing out urgent reports and letters, sending and receiving e-mails, filing and dealing with general enquiries. 

Must be capable of working independently, of exercising personal initiative and able to organise the Clinics and their work schedule efficiently.  

Required to have good oversight of the whole clinical neurophysiology service, tracking patients to avoid breaching, prioritising actions that need undertaking urgently and liaising with the multidisciplinary team to ensure the best service is provided for patients.

It is important that you are able to remain calm, polite and tactful under pressure.

Must be compassionate and empathetic towards a wide range of patients undergoing various appointment types and investigations.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.