Job summary
- Main area
- Division D - Neurosciences
- Grade
- Band 4
- Contract
- Fixed term: 12 months (Secondment)
- Hours
- Part time
- Flexible working
- Job ref
- 180-D-CVA885
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division D
- Town
- Cambridge
- Salary
- £28,392 - £31,157 p.a. pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 13/07/2026
Employer heading
Neurosurgery Bookings Coordinator
Band 4
Job overview
An exciting opportunity has arisen within the Neurosurgery Department for an enthusiastic and motivated individual to join our very busy and dedicated admissions booking team.
Main duties of the job
You will provide administrative support alongside our booking team to ensure our patients are booked for preoperative assessments and subsequent surgery.
You will be expected to work efficiently, with a high degree of accuracy and confidentiality. You will have the ability to use your initiative and manage, prioritise and complete your workload while working under pressure.
Home working would be available to the successful candidate once the training period has been completed.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 2nd July 2026.
Interviews are due to be held on 13th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience (if applicable)
- Specific technical/professional qualification (if applicable)
Desirable criteria
- Evidence of CPD
Experience
Essential criteria
- Experience of working in a busy clerical/office environment or reception service
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages – Microsoft office
- Experience of producing documents to a high standard
Desirable criteria
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of Supervising staff
- Experience of liaising directly with clinical staff
- Experience within Neurosciences, surgical specialties and/or theatre bookings
Knowledge
Essential criteria
- Basis Knowledge of waiting lists and booking procedures
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
Desirable criteria
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS Targets (especially RTT pathways and waiting lists)
Skills
Essential criteria
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time keeping to schedule and deadlines.
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Sound use of email and various IT packages at intermediate/advanced level, eg, MS Office
- Well developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels.
- Ability to influence others positively and act as a role model within a small team.
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable criteria
- Knowledge of and experience using EPIC
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Heidi Beecroft
- Job title
- Neuro Operations Lead Administrator - Neurosurgery
- Email address
- [email protected]
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