Job summary
- Main area
- Division B - Haematology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Weekend working required)
- Job ref
- 180-B-236140-RE
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division B
- Town
- Cambridge
- Salary
- £22,816 - £24,336 p.a. pro rata
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
Assistant Admissions Coordinator
Band 3
Job overview
We are looking for a well organised and enthusiastic individuals to join our Haematology Day Unit admin team. You will be based on the reception desk greeting and admitting patients into the units and booking appointments.
Please note that we are recruiting for one position:
Haematology Day Unit - 30.00 hours
The ability to work under pressure, be organised and have excellent customer service skills are essential. You must be able to work both independently and within the team; liaise with staff at all levels in a confident manner and be willing to learn. Flexibility is essential as the post does require staff to cover some weekend shifts and varying 7.5 hour shift patterns within the hours of 7.30am - 6pm.
Good communication and telephone skills are essential . Previous experience of using computer systems (particularly EPIC) will be an advantage however full training will be given.
Main duties of the job
To deliver and maintain a professional administration and reception service to Haematology Day Unit and to all its users patients, relatives and colleagues.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 12th May 2024.
Interviews are due to be held on 22nd May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent.
- NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience.
Desirable criteria
- Typing qualification or equivalent.
- Secretary qualification or equivalent.
Experience
Essential criteria
- Experience of working in a busy office environment or reception role.
- Experience of prioritising, planning and organising own tasks.
- Working with guidelines.
- Experience of customer service or dealing with the public.
- Data entry.
- Experience of IT packages - Microsoft Office.
Desirable criteria
- Previous experience of working in the NHS.
- Previous experience of working within medical records.
- Experience of call handling.
- Experience of dealing with difficult situations and confrontations.
Knowledge
Essential criteria
- Understanding of confidentiality and data protection.
- Understanding of customer service.
Desirable criteria
- Knowledge of the Trust including awareness of the Trust's priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
Skills
Essential criteria
- Ability to work as part of a team.
- Good communication skills including telephone, email and face to face.
- Ability to follow processes and procedures.
- High level of ability to organise and manage own time keeping to schedule and deadlines.
- Accurate and speedy typing and key board skills.
- Good organisational skills.
- Ability to meet deadlines.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable criteria
- Ability to touch type.
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gabriela Wratten Kempf
- Job title
- Admissions Coordinator
- Email address
- [email protected]
- Telephone number
- 01223 217720
- Additional information
Please contact:
[email protected] (Haematology Day Unit)
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