Job overview

We are looking for a well-organised and enthusiastic individual to join our busy Ophthalmology Surgery booking team.

The post holder must have the ability to work well under pressure, prioritise your workload effectively and have excellent communication skills. You must be able to work both independently and within the team; liaise with staff at all levels in a confident manner and be willing to learn. This is a busy role that would require an individual who can adapt to fulfilling a range of tasks and duties.

Main duties of the job

To deliver support to the Surgical Booking Team and to all its users including patients, relatives and colleagues. Booking surgery, pre and post operative assessment with support from the team.

To deliver and maintain a professional administration service to patients, relatives, colleagues and Trust Staff.

Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

Use decision making skills prioritising your workload using standard operating manuals and processes.

Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.