Job overview

We have an exciting opportunity within the MSK business unit as Directorate support manager.

As a key member of the operational team, reporting to the deputy operations manager, the post holder will be responsible for managing limited and defined service areas within the Directorate for Trauma and Orthopaedics. Primarily working with and analysing data to produce reports which will support the planning, development, implementation of service improvement and effective use of resource to delivery  national waiting times targets.

The role will be integral in monitoring the PTL and outpatient utilisation, reviewing QSIS and PALS concerns and managing the harm review process for the Directorate. Monitoring key local and National targets with an emphasis on service improvement.

Provide cross cover across the Directorate as required.

Main duties of the job

You will be responsible for managing the administrative and clerical teams to provide an effective support service to the clinical teams and ensure  effective use of resource (theatre and clinic capacity). 

You will be responsible for delivery of the PTL and ensuring effective use of theatre and clinic capacity in line with appropriate policies to ensure delivery of national  performance standards and waiting times.  This will require knowledge and understanding of national performance standards  and  theatre /  clinic scheduling processes and  RTT and  GIRFT standards. As part of a dynamic operational team you will be integral to developing and implementing improvement programs and staff engagement initiatives.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.