Job summary
- Main area
- Division E - PaNDR
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 180-E-CVA1134
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Rosie Hospital, Cambridge Biomedical Campus
- Town
- Cambridge
- Salary
- £39,959 - £48,117 p.a. pro rata
- Salary period
- Yearly
- Closing
- 15/09/2026 23:59
- Interview date
- 05/10/2026
Employer heading
PaNDR Business Support Manager
Band 6
Job overview
We are seeking a highly motivated Business Support Manager to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR).
Based at Addenbrooke's & The Rosie Hospitals in Cambridge, PaNDR is a unique regional service, delivering paediatric and neonatal critical care retrieval across 17 hospitals within the East of England.
The nature of this role requires a significant degree of organisational, leadership and communication skills, with the ability to manage and respond to day-to-day challenges supported by the Deputy Operations Manager.
Main duties of the job
Lead on a number of business support functions for the PaNDR office and be responsible for the implementation and management of relevant systems and processes.
Manage defined service areas within the responsibility of PaNDR, supporting Trust and regional strategies.
Manage and coordinate the day to day activities of the Emergency Bed Service team.
Lead on staff development for the Emergency Bed Service within PaNDR.
Act as the accountable lead for business and administrative support within the PaNDR service.
Lead on service improvement and development necessary to address the changing needs of the PaNDR service.
Maintain and promote the professional image of the PaNDR service.
Supervise and coordinate a comprehensive, confidential and high quality Executive Assistant service to the PaNDR Senior Management Team.
Key attributes of the post holder include judgement, discretion, diplomacy, calmness under pressure and a friendly, approachable style.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
All roles in the Trust include a mandatory 12-week training period. Therefore successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
This vacancy will close at midnight on 15th September 2026.
Interviews are due to be held on 5th October 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Postgraduate education or equivalent experience
- Customer Service/ Business Admin /ITQ or equivalent professional experience
- Management qualification or equivalent
Desirable criteria
- Team leader/management qualification
- Typing qualification or equivalent experience
- Specific technical/professional qualification
Experience
Essential criteria
- Experience of managing staff/a busy office environment
- Complex administrative experience
- Prioritising, planning and organising own and others tasks
- Experience of dealing with difficult situations and confrontations
- Experience in working collaboratively across professions and services
- Experience of financial budgeting, planning and analysis
- Recruitment and Selection of staff
- Performance management of staff
Desirable criteria
- Previous experience of working in NHS
Knowledge
Essential criteria
- Good knowledge of governance processes, preferably in a large, complex organisation
- Confidentiality and data protection processes and procedures
- Good working knowledge of office procedures and all Microsoft office packages
- Awareness of NHS targets and Trust priorities
- Awareness of anti-discriminatory issues
Desirable criteria
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
Essential criteria
- Ability to manage/work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time and others to keep to schedule and deadlines
- Ability to analyse and present complex data
- Ability to manage projects
- Ability to use own initiative and work autonomously
- Leadership skills
- Excellent IT skills – ability to use Microsoft office applications including spreadsheets and email
- Developed accurate and speedy typing and key board skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Ability to take minutes to a high standard
- Analysis, interpretation and use of information
- Excellent communication skills
- Positive and effective team worker
Desirable criteria
- Ability to work with budgets
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Eileen Clarke
- Job title
- Deputy Operations Manager - PaNDR
- Email address
- [email protected]
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