Job overview

Ward A4 is looking for an organised, proactive, and compassionate Ward Clerk to become a valued part of our team. In this important role, you’ll provide friendly, efficient administrative and reception support, helping the ward run smoothly for patients, visitors, and staff.

As a key member of our multidisciplinary team, you’ll play an essential role in keeping communication clear, maintaining accurate records, and supporting a positive patient experience by helping the ward operate safely and efficiently.

Main duties of the job

Apply appropriate communication methods using a range of verbal and non-verbal skills effectively and professionally welcoming and treating everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

Plan and organise a range of straightforward tasks to set timescales to ensure the provision of a professional clerical/administrative/secretarial service by as requested by manager and others i.e. patients, relatives, colleagues and Trust Staff.

Produce work of the quality and quantity as required ensuring expected Trust and department standards and deadlines are met.

Contribute to ensuring that the working environment is safe and of a professional appearance reporting any problems, organising repairs/collection of waste as appropriate and maintain efficient and effective use of resources.

Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.