Job overview

We have an exciting opportunity for two hard-working individuals with significant operational experience to join Division D as Operations Managers.  One post will be responsible for Cardiology, Medical Genetics, Metabolic Medicine, Obesity, Diabetes, Endocrinology, Lipids, Orthotics and Prosthetics services in Division D and the other will cover Neurosciences (including Neurology, Neurosurgery and Stroke).  You will work in partnership with our Clinical Directors and nursing leadership team.

Division D is responsible for Neurosciences, EPOV (Ear, Nose and Throat, Head & Neck, Plastics, Oral/Maxillofacial, Vascular Surgery) and CDG-MODEL (Cardiology, Medical Genetics, Metabolic Medicine, Obesity, Diabetes/Endocrinology and Lipids). We deliver around half of the outpatient activity and a third of the surgical activity across the hospital and run 13 wards. Many of our services have regional footprints, and we work closely with networks, the Cancer Alliance, NHSE and ICBs to deliver high-quality care to patients across the East of England and further afield. 

As Operations Manager, you will lead a team to deliver outstanding services in accordance with agreed objectives, targets (including RTT, diagnostic and Cancer targets), quality standards, controls and resource constraints as set out in the business plans for the services delivered by the directorate.  You will operationally manage staff, space and equipment to ensure an efficient service, working closely with the full multidisciplinary team and across divisional boundaries.  You will lead on the preparation of accurate and timely reports for directorate and divisional management team meetings, utilising a variety of information sources and data analysis techniques.  You will also ensure services are compliant with CQC regulations having oversight of clinical governance and lead on business continuity and strategy development.

We are looking for individuals with significant operational experience, experience managing budgets and leading change, ideally with a postgraduate management qualification.  You should have excellent communication and presentation skills, transferable to a range of complex situations, and be able to deliver work to a high standard, coping well under pressure.

Main duties of the job

This is an exciting role as an Operations Manager working in Division D.

Division D is responsible for Neurosciences, EPOV (Ear, Nose and Throat, Head & Neck, Plastics, Oral/Maxillofacial, Vascular Surgery) and CDG-MODEL (Cardiology, Medical Genetics, Metabolic Medicine, Obesity, Diabetes/Endocrinology and Lipids). We deliver around half of the outpatient activity and a third of the surgical activity across the hospital and run 13 wards. Many of our services have regional footprints, and we work closely with networks, the Cancer Alliance, NHSE and ICBs to deliver high-quality care to patients across the East of England and further afield.  

 As operational manager, you will: 
•    Enable the delivery of outstanding services in accordance with agreed objectives, targets (including RTT and Cancer targets), quality standards, controls and resource constraints as set out in the business plans for the services delivered by the directorate
•    Operationally manage all non-medical and medical staff, space and equipment allocated to the department to ensure an efficient delivered service and work closely with Division A to support the effective utilisation of theatre capacity. 
•    Line manage operational and administrative staff as well as some clinical staff within the service under your remit. You will also be a senior leader within Division D, and form part of our Senior Management Team. Provide daily support and leadership for staff across the directorate, ensuring patients and staff are safe, cared for and listened to.
•    Follow the Trust’s policies and procedures and establish and develop departmental policies and procedures to ensure safe and efficient delivery of services.
•    Effectively performance-manage all services within your span of control, preparing accurate and timely reports for directorate and divisional management team meetings and participating in directorate integrated performance reviews.
•    Ensure that operational and administrative staff treat all patients with dignity and respect.
•    Use Information held in the Trust offices pertinent to the efficient performance of your services and where appropriate present cases for your services to increase their resources. Jointly managerially responsible for the formulation of departmental strategies for the training, supervision and development of all non-medical staff within the department and users of the service as appropriate. 
•    Develop and maintain contingency plans for the department.
•    Management of compliance with respect to CQC regulations.

The services within the scope of the role will be explained at appointment.  However, we do regularly review the portfolios of our operational managers across the division and therefore this portfolio may be subject to change over time.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.