Job overview

The Patient Experience Booking Coordinator provides professional administrative support within Outpatients, ensuring a high standard of service to patients, relatives, and colleagues.

The role supports interpreting, accessibility, and main reception services, helping to deliver an efficient and positive patient experience across the department.

Main duties of the job

Provide administrative support across the Patient Experience and Outpatient teams.

Respond to patient, staff, and relative enquiries via phone, email, and in person.

Book interpreting and accessibility services accurately and in line with Trust procedures.

Register, check, and update patient and referral information on Trust systems.

Maintain accurate records and spreadsheets to support reporting and monitoring.

Cover the outpatient main reception, assisting patients and providing information as required.

Liaise with internal teams and external providers to ensure timely coordination of services.

Attend meetings, take notes, and complete general administrative tasks including photocopying and filing.

Support colleagues during periods of absence to maintain continuity of service.

Undertake any other duties relevant to the post to support effective patient care and service delivery.

You will handle patient and referral-related enquiries, respond to calls and emails, and update patient information accurately on Trust systems. 

You will liaise with colleagues to book interpreting and accessibility services, maintain records and spreadsheets, and provide reception cover as needed. 

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.