Job overview

To deliver and maintain a professional reception/administration service to the Outpatient Department and to all users including patients, relatives and colleagues.

We are looking to fill 2 positions in Outpatients.

1 full time permanent role working 08:30-17:00 Monday to Friday 

1 part time post working 08:30-17:00 with the Non Working Day to be discussed

Main duties of the job

Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate.

Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on EPIC accurately with the use of a Smart Card.

Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department.

Input information on Trust systems, ensuring actions are undertaken in ‘real time’ and all post-clinic administration is completed within 24 hours.

Ensure the Outpatient clinic area presents a clean, tidy, efficient and professional image at all times.

Provide a high standard of general administrative support within Outpatient clinics including centralised clinics not within Outpatients

Responsible for checking and updating patient information screens with accurate delay detail

Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly

Maintain the required levels of stationary for the Outpatient clinic

Work flexibly to provide cover for colleagues across the Outpatient department as required

Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members

Working for our organisation

·       Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.