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Job overview

We are seeking a Private Patients Officer to come and support the Paying Patients Team at CUH.

Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non-NHS income to support the Trust’s financial sustainability.

The Private Patients Officer supports the professional administrative service provided by the Paying Patients Unit to all users including patients, relatives, consultants, and colleagues and ensures all income from private activity is correctly identified, charged and collected.

You will be motivated, self-driven, have good attention to detail with excellent communication and organisational skills and confidence with Microsoft Office software including Excel.

This is an interesting and challenging role which offers the post-holder the opportunity to directly contribute to service and process development and work with stakeholders across the Trust, and externally.

Main duties of the job

The post holder will help to maximise the Trust’s potential to carry out private patient activities;

Raise invoices accurately.

Liaise with all stakeholders including consultants and insurance companies to ensure authorisation for payment is secured for all private patients’ activities.

Work collaboratively with all internal and external stakeholder to ensure swift and effective resolution of queries to avoid income loss.

Working for our organisation

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.