Job overview

We are looking for a highly motivated individual to join our team of clinic administrators.

You must have the ability to work well under pressure, be organised and have excellent customer service skills.

Tasks will require attention to detail, a patient focus and a drive for quality. Good communication skills are essential and you must be able to liaise with staff at all levels in a confident manner. 

You must be willing to learn and be able to work both independently and within a team.

You must uphold our values of Kind, Safe and excellent at all times.

Main duties of the job

This role is to provide an administrative service to the Pre-assessment clinic. This will includes tasks such as greeting patients and visitors and handling telephone and email enquiries, including responding to requests for information, appointments and general enquires. 

You will work with the nursing team to support the effective running of the clinic. You will have interaction with other areas of the hospital and other NHS organisations.

You will be responsible for arranging appointments for patients in a timely manner for various clinics within the department. 

Occasional Saturday working will be required.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.