Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 310-ASMH-7765470
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- S3 Outpatients
- Town
- Cambridge
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/03/2026 23:59
Employer heading
Administrator
Band 3
Job overview
We are currently looking to recruit an enthusiastic and motivated Administrator, to provide administrative support for the Cambridge Adult Eating Disorder Team based at Addenbrookes Hospital.
The post involves data inputting of patient information, face to face and telephone contact with patients and clinical staff, writing letters and emails, and providing other general administration duties to support the service and team.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with eating disorders then we want to hear from you.
Main duties of the job
The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.
We will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
6. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
7. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
8. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
9. Undertake training of new staff as directed by Line Manager and/or other managers.
10. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable criteria
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential criteria
- Excellent customer care skills
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office)
- Good organisational skills
- Ability to work under occasional pressure/stress
- Flexible approach to work
- Ability to deal with typing letters or reports which may contain distressing information.
Desirable criteria
- Knowledge of medical terminology
- Knowledge of data protection act
Other
Desirable criteria
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Larissa Fieldhouse
- Job title
- Admin Lead
- Email address
- [email protected]
- Telephone number
- 01223 596201
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