Job summary
- Main area
- Complex Cases
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri)
- Job ref
- 644-CE037
- Employer
- Central East Integrated Care Board
- Employer type
- NHS
- Site
- Central East Integrated Care Board
- Town
- Ely
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 09/08/2026 23:59
- Interview date
- 24/08/2026
Employer heading
Senior Assessor PUPOC & Appeals Clinical Team
NHS AfC: Band 7
We are Central East ICB, the new organisation entrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire.
We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.
We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.
If you need support with the application process, please contact our People Team at [email protected].
Read about our priorities in our strategy document, Our Way.
Job overview
Make a Difference in Continuing Healthcare Quality and Governance
Are you an experienced Continuing Healthcare (CHC) professional looking for an opportunity to lead, influence and improve outcomes for individuals and families navigating complex Appeals and retrospective CHC reviews?
We are seeking a highly motivated Senior Assessor – PUPoC & Appeals Clinical Team (Band 7) to lead the delivery of Previously Unassessed Periods of Care (PUPoC) reviews & Appeals and support the highest standards of quality, governance and decision-making within our All Age CHC Quality Improvement & Governance Team.
Main duties of the job
This is an exciting opportunity to play a pivotal role in managing retrospective Continuing Healthcare reviews & Appeals, ensuring every case is assessed fairly, lawfully and compassionately in line with the National Framework for NHS Continuing Healthcare.
As a senior member of the team, you will:
- Lead the end-to-end management of PUPoC cases and Appeals.
- Quality assure assessments, recommendations and decision rationales.
- Provide expert advice and guidance on complex retrospective reviews.
- Monitor performance, case progression and statutory timescales.
- Support backlog reduction whilst maintaining quality and consistency.
- Work closely with clinical, legal and finance colleagues to deliver robust and defensible decisions.
- Communicate sensitively and effectively with individuals, families and representatives.
- Identify trends and learning opportunities to improve CHC services and governance.
Working for our organisation
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Detailed job description and main responsibilities
For further information on this role please see the job description and person specification attached.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent experience in a relevant field (e.g., health, care, public services, management, or related discipline).
- Relevant professional qualification
Desirable criteria
- Experience in managing teams or services within the NHS, public sector, or a comparable complex environment.
Knowledge
Essential criteria
- Understanding of NHS structures, Integrated Care Systems, and current health and care priorities.
- Experience in operational planning, performance monitoring, and delivery of agreed objectives.
- Ability to manage competing priorities and maintain professionalism in a challenging environment.
Desirable criteria
- Evidence of working collaboratively with a range of stakeholders, including clinicians, partner organisations, and community groups.
Skills
Essential criteria
- Strong communication and influencing skills, able to present information clearly to different audiences.
- Good analytical skills, with the ability to interpret data and use insights to inform decisions and improvements.
- Ability to make sound decisions under pressure and maintain focus on delivery in a dynamic environment.
Desirable criteria
- Ability to build effective relationships and work collaboratively across teams and organisational boundaries.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Louise Felicity-Marley
- Job title
- Quality Assurance Lead
- Email address
- [email protected]
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