Job overview

The Head of All Age Continuing Care provides the strategic leadership, oversight, and direction for the entire All Age Continuing Care (AACC) function, shaping how the service delivers safe, lawful, and person-centred Continuing Healthcare and Continuing Care across the lifespan. This role sets the vision, leads transformation, and ensures the service operates with high standards of clinical governance, financial stewardship, and compassionate practice.

The postholder holds accountability for the performance, quality, and compliance of the whole AACC pathway, from assessments, reviews, and eligibility decisions through to PUPoCs, appeals, commissioning, and ongoing case management. They lead senior teams, drive culture, and build a service that is resilient, efficient, transparent, and responsive to changing national expectations and local population needs. A big part of the role is working across system boundaries.

The Head of AACC collaborates with ICS partners, local authorities, providers, legal teams, safeguarding, finance, and senior clinical leaders to ensure the pathway is joined-up, sustainable, and consistently applied. 

Please note Central East ICB is looking for 1x Permanent and 1x 12 month Fixed Term (maternity cover) post. Please specify which role you are interested in as part of your supporting statement.

Main duties of the job

The Head of Service plays a vital role in ensuring that strategic priorities are translated into effective and sustainable delivery. Working closely with the Associate Director, the Head of Service provides operational and strategic leadership across a defined portfolio, ensuring that programmes deliver measurable improvements in quality, outcomes, and experience for local populations.

A key part of the role is to lead the delivery of the ICB’s plan within your area, ensuring alignment with national policy, local strategies, and system goals. You will ensure that delivery is supported by robust governance, effective performance management, and strong relationships with partner organisations.

The Head of Service promotes a culture of improvement and accountability, ensuring that teams are empowered to innovate, learn, and perform at their best. They ensure that data and insights drive decisions, that risks are identified and managed proactively, and that success is recognised and shared across the system.

Ultimately, the Head of Service provides senior leadership and operational assurance within their portfolio, contributing to the ICB’s vision of high-quality, integrated, and sustainable care for local people.

Working for our organisation

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.

We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.