Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon to Fri 8:30am-4:30pm or 8am-4pm)
- Job ref
- 310-ASMH-7667362-A
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Mulberry 3
- Town
- Fulbourn, Cambridge
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 25/02/2026 23:59
Employer heading
Administrator
Band 3
Job overview
Are you looking to make a difference to people in need of mental health services?
The Band 3 Administrator position is available for a highly organised, motivated and enthusiastic person, located at Mulberry 3, Fulbourn Hospital, Fulbourn, CB21 5EF within the Crisis and Inpatients Admin Hub.
At CPFT our adult inpatient wards operate an exciting, new ambitious model of care, known as the NAV model, focussed on providing the right care at the right time. The post holder will provide a comprehensive administrative service for Mulberry 3 and other inpatient wards as needed within Fulbourn Hospital.
Main duties of the job
- This role involves data inputting of patient information, face to face and telephone contact with patients and the clinical staff, scanning documentation, minute taking, photocopying, sending and responding to emails, and providing a high level of general administration support to Mulberry 3 inpatient ward and the wider team as needed.
- The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role
Please note for this role you will need the ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict time deadlines.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
6. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
7. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
8. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
9. Undertake training of new staff as directed by Line Manager and/or other managers.
10. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent experience
- Good command of written English
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of supporting a multi-disciplinary team
- Experience of planning and organising own workload and of staff within own span of control
Desirable criteria
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
- Lived experience of mental health
Skills & Abilities
Essential criteria
- Excellent customer care skills
- Good IT skills (MS Office)
- Ability to work under occasional pressure/stress
- Ability to deal with typing letters or reports which may contain distressing information
- Ability to work as part of a team
- Good listening skills
Other
Desirable criteria
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Daniel Ingram
- Job title
- Admin Lead
- Email address
- [email protected]
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