Job vacancy: Administrator - Speech and Language Therapy Service, Cambridgeshire and Peterborough NHS Foundation Trust, Huntingdon

Job summary

Main area: Speech and Language Therapy Administration
Grade: Band 3
Contract: Permanent: Monday-Friday
Hours: Part time - 29.5 hours per week (Hours can be discussed but Friday cover essential)
Job ref: 310-OPAC-7385682

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: Kingfisher House
Town: Huntingdon
Salary: £24,937 - £26,598 per annum pro rata
Salary period: Yearly
Closing: 14/10/2025 23:59

Administrator - Speech and Language Therapy Service

Band 3

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

Word processing of all forms of correspondence, reports and summaries that are required by the team.
Answer all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately.
Manage all calls in a controlled and professional manner.
Deal with difficult callers in a calm and professional manner.
Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
Attend and book rooms for team meetings, take, transcribe and distribute minutes as and when required.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Ensuring that electronic records are kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other Managers.
Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. This may mean commuting to another location.
To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
To provide operational support for clinical letters / correspondence using necessary computerised systems.
Maintain of stationary and stock levels.
To book interpreters for service users

Person specification

Other

Essential criteria

Ability to travel to other trust sites.

Education / Qualifications

Essential criteria

Educated to GCE/GCSE standard.
NVQ Level 2 in Administration or equivalent
Good command of written English.

Skills & Abilities

Essential criteria

Excellent customer care skills
Excellent standard of typing/audio skills using word processor (50wpm)
Good IT skills (MS Office)
Good organisational skills
Excellent telephone manner
Ability to adopt an appropriate style and method of communication and deal effectively with people

Desirable criteria

Knowledge of medical terminology
Knowledge of Data Protection Act
SystmOne/Teams/Microsoft Office

Knowledge & Understanding

Essential criteria

Understanding of confidentiality and the importance of maintaining confidentiality for patients

Experience

Essential criteria

Experience of working in a busy and demanding office/customer facing environment
Experience of planning and organising own workload and of staff within own span of control
Minute taking for team meetings and ability to type up accurately as and when required

Desirable criteria

Experience of supporting a multi-disciplinary team
Previous experience of working in an NHS office environment
Previous experience of working in a call handling environment.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.