Crynodeb o'r swydd
- Prif leoliad
- Dental
- Gradd
- Band 2
- Contract
- Parhaol
- Oriau
- Rhan-amser
- Gweithio hyblyg
- Cyfeirnod y swydd
- 448-AMB-7722607
- Cyflogwr
- Cambridgeshire Community Services NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Nash House
- Tref
- Ipswich
- Cyflog
- £24,465 per annum, pro-rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 25/01/2026 23:59
- Dyddiad y cyfweliad
- 04/02/2026
Teitl cyflogwr
Referrals Administrator/Receptionist
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Trosolwg o'r swydd
Your role will primarily be to manage patient referrals into the service while providing comprehensive administrative and reception support to the wider clinical and management team.
You will need to possess excellent organisational skills and must have the ability to work unaided and under their own initiative without direct supervision.
The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex/special needs.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 15th January 2026.
Prif ddyletswyddau'r swydd
Administrative support for the SCD Service The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data
Answer the SCD phoneline during open hours
Process SCD referrals using the bespoke referral system
Deal with day-to-day queries using own initiative to resolve issues within guidelines
Input and update data
Maintain filing and a retrieving system for earlier files
Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust
Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available
Gweithio i'n sefydliad
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Administrative support for the SCD Service
The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data
Must be confident in the use of Microsoft Office applications including Word and Excel
Answer the SCD phoneline during open hours. Process SCD referrals using the bespoke referral system
Deal with day-to-day queries using own initiative to resolve issues within guidelines
Input and update data. The ability to prioritise and organise own workload in an efficient and accurate manner. Good organisational skills and able to pay particular attention to detail
Maintain filing and a retrieving system for earlier files
Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust
Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available
Communication:
Good written and oral communication skills are essential
Liaise and communicate with work colleagues, patients, management teams and other healthcare professionals
Possess good interpersonal skills, e.g. tact, sensitivity, ability to listen and to be assertive at times
Keep accurate and complete records of data collected
Ability to be discrete and maintain high levels of confidentiality
Give appropriate advice when necessary, on the administration process
Contribute to CCS’ internal communication strategies ensuring effective two-way communication and engagement within the organisation. Contribute to CCS’ external communication strategies working with the Head of Communications to raise awareness and promote the reputation of CCS’ services
Patient and Public Engagement
To contribute to ensure that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements
People Management
Maintain own professional development and requirement to take part in appraisal and the KSF process
Clinical and Practice Governance
Observe and maintain strict confidentiality with regard to any patient/family/staff/records and information in line with the requirements of the Data Protection Act
Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to CCS Information Governance and Information Security Policies
The post holder must adhere to the CCS risk assessment and risk management processes
The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services, (CCS). The post holder must participate in audits as required
Provide patients and their families /carers with information on standards they should expect from the team
The post holder is required to participate in relevant emergency preparedness process for their team
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures
Manyleb y person
Qualifications and Training
Meini prawf hanfodol
- GCSE, English and maths grade C and above or equivalent
- Equivalent experience
Meini prawf dymunol
- Relevant Admin Qualification
Experience
Meini prawf hanfodol
- Post Holder must have a degree of experience in the field of Administration
- Experience of answering telephone calls in a busy high volume call environment
Meini prawf dymunol
- Knowledge of Dentally software
Knowledge and Skills
Meini prawf hanfodol
- Excellent communication/interpersonal skills.
- Advanced keyboard skills, ability to communicate through IT systems using packages such as Word, outlook and excel
- Customer care experience
Meini prawf dymunol
- Previous experience within the NHS
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Catheryne Ivie
- Teitl y swydd
- Senior Dental Nurse
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07912488050
Rhestr swyddi gyda Cambridgeshire Community Services NHS Trust yn Gwasanaethau Gweinyddol neu bob sector