Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 448-CCYP-7502732
- Employer
- Cambridgeshire Community Services NHS Trust
- Employer type
- NHS
- Site
- Phorpres Close
- Town
- Peterborough
- Salary
- £24,937 - £26,598 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 14/10/2025 23:59
- Interview date
- 22/10/2025
Employer heading
Administrator
Band 3
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Job overview
We are offering a great opportunity for an experienced administrator to join our exciting, dynamic and expanding children’s mental health service, in an ‘Outstanding’ rated NHS Trust.
This full-time, permanent post sits within our Peterborough Mental Health Support Teams based at Cygnet Park in Peterborough.
The role can be a blend of office-based and remote working, with a minimum requirement of one day in the office per week. In addition, you would also be expected to attend the office to complete any ad-hoc duties as required, sometimes at short notice.
There can be some flexibility with working hours. For remote working, all necessary IT equipment will be provided to support this.
This is an exciting opportunity to be a part of growing, innovative service.
This is a Hybrid Working position with requirement for office working on a minimum of one day per week for team meetings plus additional office based working as required.
Should we receive a high number of applications, we reserve the right to close the advert after 6th October 2025.
Main duties of the job
The role provides administrative support to our Mental Health Support Teams and will include working alongside our growing administration team. The ideal candidate will be an organised and experienced administrator with the ability to work within a busy team environment. Strong communication skills are essential.
If you feel you have the skills and experience for this post we would love to hear from you!
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
The Mental Health Support Team Administrator role will provide full administrative support to our MHSTs. This will require you to be comfortable carrying out a range of duties, some which may be at short notice. Tasks will include:
- Providing administrative support for the MHST, including taking minutes, writing letters, formatting and proofreading clinical letters, booking rooms, organising meetings and organising the team;
- Supporting and managing the patient referral process for the team;
- Using our electronic patient management system (SystmOne) to register, process, check, update and discharge patients;
- Maintaining and updating accurate patient records in accordance with standard operating procedures including scanning, filing, and typing;
- Implementing processes and practices to ensure best practice within your team and the wider service;
- Ensuring all contact details are kept up to date;
- Producing information and data relating to the services relating to this department, as required;
- Answering and directing phone calls and emails;
The Mental Health Support Team Administrator is required to:
- Demonstrate excellent IT skills across Microsoft Office applications and attention to detail;
- Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service;
- Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential;
- Demonstrate excellent verbal and written communication skills, with a friendly and professional manner;
- Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared;
Person specification
Qualifications & Training
Essential criteria
- Educated to NVQ 3 level or equivalent or equivalent relevant experience
Experience
Essential criteria
- Administration experience
- Experience of collating and monitoring data
- Experience of prioritising work autonomously
- Use of Microsoft Office Applications
Desirable criteria
- Use of SystmOne
- Experience of working as an administrator within the NHS
- Experience of using ESR
- Experience of using Health Roster
Knowledge & Skills
Essential criteria
- Excellent communication skills, with a friendly professional manner
- Confident computer literacy including word and excel in order to type letters and create and update databases
- Working knowledge of outlook
- Ability to work under own initiative, be able to prioritise work and be well organised
- Good attention to detail and ability to check own work.
Desirable criteria
- Familiarity with the use of SystmOne computer system and adding notes to patient records
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carly Milne
- Job title
- Administration Lead and PA
- Email address
- [email protected]
- Telephone number
- 07943 534438
- Additional information
Please note my working hours are Monday to Thursday 9-5.
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