Job vacancy: Admin Lead, Cambridgeshire and Peterborough NHS Foundation Trust, Peterborough

Job summary

Main area: Administration
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon- Fri 9- 5pm)
Job ref: 310-MASMH-6046253-A

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: 53 Thorpe Road
Town: Peterborough
Salary: £28,407 - £34,581 Per annum, pro rata
Salary period: Yearly
Closing: 09/05/2024 23:59

Admin Lead

Band 5

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

To provide leadership and manage a team of administrative staff including undertaking appraisals, supervision, training and development of Band 3 and Band 4 staff
To provide leadership and manage a team of administrative staff across a variety of services, including producing staff rosters.
The post holder will support Service and Team Managers by implementing guidelines and protocols for administration services, setting up and developing systems, processes and procedures to support the efficient and effective management of resources against agreed financial and activity targets
The post holder will assist the Directorates Operational Administration Managers to monitor and report on quality, productivity, financial, waiting time, access and CQUIN targets, standards and performance indicators.
To provide support with ongoing budget management
To be responsible for dealing with telephone complaints/enquiries and other communication with a high degree of tact, diplomacy and confidentiality in line with CPFT procedures and policies
Participate in root cause analysis and trend analysis of complaints, SI incident and/or near misses reported, engaging the clinical governance department and working with other colleagues as appropriate to investigate
Ensure that all lessons learnt from complaints are captured and disseminated across the service are and to a wider audience where relevant
To lead and manage in the recruitment, in line with processes and policies, for all administrative staff.

Person specification

Education/Qualifications

Essential criteria

A-Level or equivalent acquired through experience
NVQ Level 4 in Business Administration or equivalent acquired through experience
OCR RSA Word processing level 3 and OCR RSA Text processing level 2, or equivalent acquired through experience

Desirable criteria

Willingness to undertake a Leadership or Management Qualification

Experience

Essential criteria

Significant experience of staff management
Evidence of successful working within multi-disciplinary teams
Evidence of managing workload and ability to prioritise
Evidence of project management

Desirable criteria

Experience of working with wider stakeholder groups

Skills & Abilities

Essential criteria

Decision making and problem solving skills
Ability to use performance management information and demonstrate understanding of performance information
Exceptional team building skills with the ability to negotiate and influence, which maintaining good working relationships
Ability to effectively introduce and manage change
Excellent IT skills with aptitude for learning new databases and training staff in use of the same
Ability to prioritise competing priorities and delegate work appropraitely
Ability to organise rotas

Physical Requirements

Essential criteria

Ability to spend prolonged periods using a computer

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.