Job vacancy: Community Butterfly Volunteer Services Business Support, Cambridgeshire and Peterborough NHS Foundation Trust, Peterborough

Job summary

Main area: Community
Grade: Band 3
Contract: 12 months (Fixed term 12 months)
Hours: Part time - 15 hours per week
Job ref: 310-CORP-7549736

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: The City Care Centre/ Cavell Centre
Town: Peterborough
Salary: £24,937 - £26,598 per annum pro rata
Salary period: Yearly
Closing: 24/11/2025 23:59

Community Butterfly Volunteer Services Business Support

Band 3

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

To work as part of a team with responsibility for providing high quality business and administrative support to the Voluntary Service Manager and the service.
Receive and allocate incoming emails and telephone calls re-directing or taking messages and using initiative to deal with queries where appropriate.
Establish and maintain accurate records of volunteer recruitment activity for the team.
To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies, i.e. external stakeholders and partners in a helpful and courteous manner, using own initiative and discretion as appropriate. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Voluntary Services Manager and Butterfly Coordinator(s).
To assist with the booking and coordination of volunteer applications for example arranging interview dates, sending for references, and processing ID for completion of DBS checks for potential volunteers.
To maintain volunteer management system called ‘Assemble’ for all volunteers.
Regularly update clinical systems, including referrals into the Butterfly Service.

Person specification

Education/Qualification

Essential criteria

Knowledge of Microsoft Office systems
Ability to tabulate information and input data.

Experience

Essential criteria

Experience of dealing with sensitive/distressing issues.
Experience of organising and supporting meetings and events within an organisation

Knowledge & Skills

Essential criteria

Excellent communication skills – oral, written and telephone.
Methodical and well organised
Proven ability to prioritise demanding workload

Personal Qualities

Essential criteria

Flexible and adaptable to changing situations
Ability to display a high degree of interpersonal skills

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.