Job summary
Employer heading
Senior Medical Secretary - Peterborough
Band 4
Job overview
An exciting opportunity has arisen within the Dermatology Department within the Head & Neck Clinical Business Unit. We are looking to recruit an enthusiastic and motivated individual to join our very busy and dedicated admin team. The successful candidate will assist in the provision of an efficient and responsive service required to work with the clinical team to ensure the provision of a patient pathway, which is receptive to the needs of the patient and responsive to Trust requirements.
The successful candidate will provide administrative support to Consultants and their medical team within the Department and also ensuring the provision of an effective service.
The successful candidate will also have line management responsibility for a small team of admin staff.
Main duties of the job
- To provide efficient and comprehensive medical secretarial and administrative support within a speciality.
- To act as a joint point of contact for all enquiries, using tact, diplomacy and confidentiality.
- To manage the specialty administration and clerical workload, ensuring appropriate delegation of tasks to members of the specialty team and re-prioritisation when required.
- To undergo training as necessary to meet the needs of new developments within the Service. To identify training for members of the specialty secretarial team in conjunction with the Admin & Performance Co-Ordinator/Admin Pathway Co-Ordinator (APC).
- Respond to enquiries (personal and telephone) ensuring confidentiality is maintained at all times.
- To liaise with patients, consultants/teams, operational areas and departments, pre-assessment centres, wards, and other departments and communicate with patients, relatives and other hospitals.
- Undertake yearly appraisals for Medical Secretary & Secretarial Assistant
- To facilitate the efficient and effective administrative pathways for all patients, including cancer patients where appropriate. This will include actively managing, monitoring and tracking patients.
- Where necessary for the specialty, work with the Multidisciplinary Team (MDT) to support meetings, which may include cancer patients, ensuring that they are run effectively and efficiently in line with local and national standards.
Working for our organisation
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
• 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Detailed job description and main responsibilities
Please refer to the job description and person specification for more information regarding the role.
Person specification
Education and Qualifications
Essential criteria
- Educated to GCSE level standard English Language and Maths at Grade A – C (or equivalent)
Desirable criteria
- NVQ II or III Business Administration
Experience
Essential criteria
- Experience of using MS Office, particularly MS Word and Outlook
- Previous Office experience
- Experience of working with the general public and/or professionals
- Demonstrate and understanding of customer care/ability to work with sensitive and confidential information
Desirable criteria
- Experience of working within the NHS and an understanding of medical terminology
- Experience of using Hospital systems, for example PAS (Patient Administration System
Knowledge
Essential criteria
- Knowledge and understanding of Confidentiality and the Data Protection ACT
- Understanding and working practice of NHS performance targets including 18 week referral to treatment times
Skills
Essential criteria
- Good standard of written and verbal communication at all levels
- Organisational skills and a flexible approach to work
- Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Documents to download
Further details / informal visits contact
- Name
- Pauline Waterfall
- Job title
- Admin & Pathway Coordinator - Derm & Plastics
- Email address
- [email protected]
- Telephone number
- 01733 678640
If you have problems applying, contact
- Address
-
North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
- Telephone
- 01480 847491
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