Job vacancy: Referral Administrator (SPA), Cambridgeshire and Peterborough NHS Foundation Trust, Peterborough , Cambridgeshire

Job summary

Main area: Administration
Grade: Band 3
Contract: 7 months (Fixed term contract between 10/08/26 - 17/03/27)
Hours: Full time - 37.5 hours per week
Job ref: 310-ASMH-8075796

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: 17 Bridge Street
Town: Peterborough , Cambridgeshire
Salary: £25,760 - £27,476 per annum
Salary period: Yearly
Closing: 17/08/2026 23:59

Referral Administrator (SPA)

Band 3

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

Word processing, emailing or printing and sending of all forms of correspondence, reports and summaries that are required.
Undertake diary management for clinicians and/or managers, as required.
Organise relevant appointments for clinical staff, using appropriate systems.
Provide operational support to colleagues.
Deal with staff and service user requests as and when required, including processing self-referrals in-line with service algorithms and in accordance with Trust procedures.
Formatting, Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other managers.
Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person specification

Education/Qualifications

Essential criteria

Educated to GCE/GCSE standard
RSA Stage II/NVQ Level 2 in Administration or equivalent

Experience

Essential criteria

Experience of working in a busy and demanding office/customer facing environment
Experience of planning and organising own workload and of staff within own span of control

Desirable criteria

Previous experience of working in a NHS Office environment
Experience in using computer programmes including health care IT systems
Lived experience of mental health

Skills and Abilities

Essential criteria

Excellent customer care skills.
Good IT skills (MS Office).
Ability to work as part of a team
Ability to deal with typing letters or reports which may contain distressing information

Desirable criteria

Knowledge of medical terminology

Knowledge & Understanding

Essential criteria

Clear understanding of confidentiality and the importance of maintaining confidentiality for patients

Other

Desirable criteria

Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.