Job overview

We are recruiting for the Community Diagnostic Centre at Wisbech! 

Are you passionate about excellent customer service and want to make a difference in your local community?

We have opened two new CDC’s at Wisbech and Ely in the past 18 months to make it easier for people to access diagnostic services such as CT, X-ray, MRI, Ultrasound, Echo and Respiratory. We are looking to recruit an enthusiastic and committed individual to be part of our Admin team in Wisbech!

The admin team in Wisbech aims to provide an excellent experience to patients and deliver a professional administration and reception service to modalities within the CDC and all its users, patients, relatives and colleagues.

As Booking Administrator, you will respond to patient enquiries in an effective and empathetic way, support the reception area, assign appointments for all diagnostic modalities and ensure that the bookings are within specified timeframes. You will act as an ambassador for NHS values ensuring exceptional healthcare and customer service.

Main duties of the job

·        Appointment Management: Manage and coordinate patient appointments for diagnostic tests, ensuring efficient use of resources and timely service delivery within local and national KPIs.

·        Patient Communication: Act as the first point of contact for patients via phone, email, or in-person, providing clear and concise information about appointment details, cancellations, or rescheduling.

·        Data Entry and Maintenance: Accurately input and update patient information into the booking system and maintain organised records.

·        Collaboration: Work closely with clinical staff, ensuring that they are informed of appointment schedules and any special patient requirements.

·        Complaint Handling: Respond to and resolve any patient queries or complaints in a professional and empathetic manner.

·        System Management: Use relevant software systems to manage appointments, including handling cancellations, no-shows, and changes efficiently.

·        General Administrative Duties: Provide support with filing, managing correspondence, reception duties, and other administrative tasks as required.

·        Flexibility: You will need to be flexible with a willingness to work some rostered evenings and weekends.

 The Wisbech Community Diagnostic Centre is based at North Cambridgeshire Hospital,  Churchill Road, Wisbech.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.